1. software that allows people and machines to share information
A) outsourcing
B) joint venture
C) cascading goals
D) user interface
2. a technique used to compare the current state with the future desired state (compare their actual performance with their potential performance)
A) PEST analysis
B) balanced scorecard
C) gap analysis
D) delphi technique
3. partnership between two or more organizations
A) user interface
B) trend analysis
C) alliance
D) joint venture
4. a private computer network with limited access
A) placement
B) joint venture
C) change agent
D) intranet
5. process of defining the organization's future direction
A) ownership interest
B) cascading goals
C) shared services
D) strategic planning
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