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SHRM-CP Certification Exam Questions 2023 - Business acumen Questions Part 5
1. Scenario Question 2 of 4 You are the HR director in an organization where the organization structure is misaligned with the strategy. Currently there are several aspects of the structure that prevent the strategy from being realized successfully. There are several leaders who have come to the HR business partner because of the situation, and they can't quite figure out what the problem is. They know they need assistance from OD/HR or a consultant. One of the things that they noticed is that sections of the organization operate in their own silos and everybody is operating on their own. They are concerned about sections operating in silos and the impact this has on their success.
A) The structure must support the strategy to facilitate successful results and have efficient use of resources.
B) The structure must support the strategy to facilitate successful results and to reduce the negative impact of silos.
C) The structure must support the strategy to facilitate successful results and prevent project creep.
D) The structure must support the strategy to facilitate successful results and support individual department leaders.
2. Scenario Question 3 of 4 You are the HR director in an organization where the organization structure is misaligned with the strategy. Currently there are several aspects of the structure that prevent the strategy from being realized successfully. There are several leaders who have come to the HR business partner because of the situation, and they can't quite figure out what the problem is. They know they need assistance from OD/HR or a consultant. One of the things that they noticed is that sections of the organization operate in their own silos and everybody is operating on their own. They are concerned about sections operating in silos and the impact this has on their success.
A) HR can assist the leaders by providing support, providing OD interventions, and ensuring fairness in the process.
B) HR can assist the leaders by helping identify the change vision, building support, and monitoring emotional reactions.
C) HR can assist the leaders by helping identify the individual, team/unit, and organizational-wide interventions.
D) HR can assist the leaders by identifying high-potential leaders for the company's future and succession.
3. Scenario Question 1 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training and development program for R&D using the ADDIE process to address specific competencies, knowledge, skills, and abilities
B) Develop a training and development program for R&D and all appropriate departments, use the ADDIE process, and fully understand and align with the company strategy
C) Develop a training and development program using the ADDIE process to improve all the departments in the company with equal priority
D) Develop a training and development program using the ADDIE process to improve all the departments in the company with priority to the other departments and then R&D
4. Scenario Question 1 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training and development program for R&D using the ADDIE process to address specific competencies, knowledge, skills, and abilities
B) Develop a training and development program for R&D and all appropriate departments, use the ADDIE process, and fully understand and align with the company strategy
C) Develop a training and development program using the ADDIE process to improve all the departments in the company with equal priority
D) Develop a training and development program using the ADDIE process to improve all the departments in the company with priority to the other departments and then R&D
5. Scenario Question 3 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training program to improve managerial change management skills
B) Develop a training program to train the trainer so managers can train their staffs
C) Develop a training program to improve project management skills
D) Develop a training program to improve the financial management skills
6. Scenario Question 3 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training program to improve managerial change management skills
B) Develop a training program to train the trainer so managers can train their staffs
C) Develop a training program to improve project management skills
D) Develop a training program to improve the financial management skills
7. Scenario Question 1 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The HR VP should emphasize the process, timing, and being first to market; the importance of organizational skills; and the problem of understanding how projects are measured.
B) The HR VP should emphasize the business strategy, the concern for their bonuses, the customer - s concerns, the lack of customer service, and the problem understanding the global markets.
C) The HR VP should emphasize the business case, the concern of missing their numbers, the confusion and lack of communication, and the problem of understanding how success is measured.
D) The HR VP should emphasize the concern of missing their numbers, the lack of communication, the importance of teamwork, and the value of the balanced scorecard approach.
8. Scenario Question 2 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The balanced scorecard is most important because it ensures communication, has regular follow-up, involves the entire leadership team, removes confusion, and adds accountability.
B) The QBR is most important because it maintains confidentiality/anonymity, keeps things simple for employees, has a monthly follow-up procedure, and can be implemented everywhere.
C) The QBR is most important because it can be shared with other organizations for benchmarking, it involves the entire team company protecting the employees, and it has excellent follow-up.
D) The balanced scorecard is most important because it works with a QBR, uses a balance approach to the concerns, has a measurement component, and is easy to understand during implementation.
9. Scenario Question 3 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The HR VP should further cultivate the relationships of external stakeholders to ensure that client and investor concerns are being addressed to increase credibility.
B) The HR VP should further cultivate the relationships of all stakeholders to cover all bases and understand the various points of view to increase credibility.
C) The HR VP should further cultivate the relationships of all leaders, learning their concerns and understanding their points of view, to increase credibility.
D) The HR VP should further cultivate the relationships of the employees only to cover all bases and understand the various points of view to increase credibility.
10. Scenario Question 4 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The main 'value addsâ? are implementation at the corporate level only and focus on the problems within the departments so that the leadership can discipline and hold them accountable.
B) The main - value addsâ? are a specific focus on just financials that will correct the fact that the company has missed their numbers and alignment with the strategy, mission, vision, and values.
C) The main 'value addsâ? are a balanced approach to multiple areas of concern and specific metrics for each focus area that align with the strategy, mission, vision, and values.
D) The main 'value addsâ? are buy-ins because all departments give input to the areas focused on and implementation through the organization aligned with mission, vision, and values.
A) The structure must support the strategy to facilitate successful results and have efficient use of resources.
B) The structure must support the strategy to facilitate successful results and to reduce the negative impact of silos.
C) The structure must support the strategy to facilitate successful results and prevent project creep.
D) The structure must support the strategy to facilitate successful results and support individual department leaders.
2. Scenario Question 3 of 4 You are the HR director in an organization where the organization structure is misaligned with the strategy. Currently there are several aspects of the structure that prevent the strategy from being realized successfully. There are several leaders who have come to the HR business partner because of the situation, and they can't quite figure out what the problem is. They know they need assistance from OD/HR or a consultant. One of the things that they noticed is that sections of the organization operate in their own silos and everybody is operating on their own. They are concerned about sections operating in silos and the impact this has on their success.
A) HR can assist the leaders by providing support, providing OD interventions, and ensuring fairness in the process.
B) HR can assist the leaders by helping identify the change vision, building support, and monitoring emotional reactions.
C) HR can assist the leaders by helping identify the individual, team/unit, and organizational-wide interventions.
D) HR can assist the leaders by identifying high-potential leaders for the company's future and succession.
3. Scenario Question 1 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training and development program for R&D using the ADDIE process to address specific competencies, knowledge, skills, and abilities
B) Develop a training and development program for R&D and all appropriate departments, use the ADDIE process, and fully understand and align with the company strategy
C) Develop a training and development program using the ADDIE process to improve all the departments in the company with equal priority
D) Develop a training and development program using the ADDIE process to improve all the departments in the company with priority to the other departments and then R&D
4. Scenario Question 1 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training and development program for R&D using the ADDIE process to address specific competencies, knowledge, skills, and abilities
B) Develop a training and development program for R&D and all appropriate departments, use the ADDIE process, and fully understand and align with the company strategy
C) Develop a training and development program using the ADDIE process to improve all the departments in the company with equal priority
D) Develop a training and development program using the ADDIE process to improve all the departments in the company with priority to the other departments and then R&D
5. Scenario Question 3 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training program to improve managerial change management skills
B) Develop a training program to train the trainer so managers can train their staffs
C) Develop a training program to improve project management skills
D) Develop a training program to improve the financial management skills
6. Scenario Question 3 of 4 Individuals in the company have some training and development shortfalls that are interfering with the success of the company, especially in the R&D department and a few other specific teams that are critical to the current strategy. The managers want the director of L&D to help them to figure out how to change the situation and/or intervene. They are requesting a comprehensive plan to develop the knowledge, skills, abilities, and competencies of the individuals. This process must be timely and efficient because the company must be first to market with their new product.
A) Develop a training program to improve managerial change management skills
B) Develop a training program to train the trainer so managers can train their staffs
C) Develop a training program to improve project management skills
D) Develop a training program to improve the financial management skills
7. Scenario Question 1 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The HR VP should emphasize the process, timing, and being first to market; the importance of organizational skills; and the problem of understanding how projects are measured.
B) The HR VP should emphasize the business strategy, the concern for their bonuses, the customer - s concerns, the lack of customer service, and the problem understanding the global markets.
C) The HR VP should emphasize the business case, the concern of missing their numbers, the confusion and lack of communication, and the problem of understanding how success is measured.
D) The HR VP should emphasize the concern of missing their numbers, the lack of communication, the importance of teamwork, and the value of the balanced scorecard approach.
8. Scenario Question 2 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The balanced scorecard is most important because it ensures communication, has regular follow-up, involves the entire leadership team, removes confusion, and adds accountability.
B) The QBR is most important because it maintains confidentiality/anonymity, keeps things simple for employees, has a monthly follow-up procedure, and can be implemented everywhere.
C) The QBR is most important because it can be shared with other organizations for benchmarking, it involves the entire team company protecting the employees, and it has excellent follow-up.
D) The balanced scorecard is most important because it works with a QBR, uses a balance approach to the concerns, has a measurement component, and is easy to understand during implementation.
9. Scenario Question 3 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The HR VP should further cultivate the relationships of external stakeholders to ensure that client and investor concerns are being addressed to increase credibility.
B) The HR VP should further cultivate the relationships of all stakeholders to cover all bases and understand the various points of view to increase credibility.
C) The HR VP should further cultivate the relationships of all leaders, learning their concerns and understanding their points of view, to increase credibility.
D) The HR VP should further cultivate the relationships of the employees only to cover all bases and understand the various points of view to increase credibility.
10. Scenario Question 4 of 4 An organization is planning to implement the balanced scorecard to help operationalize their strategy. The company has missed their numbers two years in a row, and there is always confusion as to what is expected and how success is measured. Several individuals in the leadership team are concerned about the time that's necessary for them to implement the scorecard and/or a quarterly business review (QBR). They prefer to just continue as they are doing, without a formal process. The HR VP has been asked to help them to understand the importance of having a disciplined process such as the QBR and balanced scorecard. What are the main 'value addsâ? to the organization by implementing the balanced scorecard process?
A) The main 'value addsâ? are implementation at the corporate level only and focus on the problems within the departments so that the leadership can discipline and hold them accountable.
B) The main - value addsâ? are a specific focus on just financials that will correct the fact that the company has missed their numbers and alignment with the strategy, mission, vision, and values.
C) The main 'value addsâ? are a balanced approach to multiple areas of concern and specific metrics for each focus area that align with the strategy, mission, vision, and values.
D) The main 'value addsâ? are buy-ins because all departments give input to the areas focused on and implementation through the organization aligned with mission, vision, and values.
1. Right Answer: A
Explanation: A is correct. A is the best answer because the efficient use of resources in this situation is important along with successful results. B, C, and D are incorrect. B identifies the need to correct the problem of sections operating in silos. C and D are important but not the critical concern beyond successful results.
2. Right Answer: B
Explanation: B is correct. B is the best answer because vision, support, and monitoring emotional reaction are the most critical for this situation. A, C, and D are incorrect. OD interventions are next in importance, and fairness is also important. C and D are the wrong focus for this situation. Identifying high-potential leaders is not critical for this situation. C just identified the three levels of interventions.
3. Right Answer: B
Explanation: B is correct. B is the best answer because this process will put the R&D department as a priority and also align with the overall company direction. A, C, and D are incorrect. A will address the highest priority in the R&D department. The R&D department should have a higher priority than the other departments.
4. Right Answer: B
Explanation: B is correct. B is the best answer because this process will put the R&D department as a priority and also align with the overall company direction. A, C, and D are incorrect. A will address the highest priority in the R&D department. The R&D department should have a higher priority than the other departments.
5. Right Answer: C
Explanation: C is correct. C is the best answer because project management will have the biggest impact on the situation from a management prospective. A, B, and D are incorrect. Training the manager to train their teams will improve R&D and other departments in terms of the success of the company. Financial management skills and change management are not the most critical skills for the needs of the company or the R&D department.
6. Right Answer: C
Explanation: C is correct. C is the best answer because project management will have the biggest impact on the situation from a management prospective. A, B, and D are incorrect. Training the manager to train their teams will improve R&D and other departments in terms of the success of the company. Financial management skills and change management are not the most critical skills for the needs of the company or the R&D department.
7. Right Answer: C
Explanation: C is correct. C is the best answer because making a business case will have a significant impact on influencing the team. Reminding them of the fact that they have missed their number is important to set the tone for a change, and these tools will definitely help with confusion and communication. A, B, and D are incorrect. D also speaks of communication, missing the numbers, and the approach. Even though these concerns can be important and critical toward an organizationâ??s success, they are not identified problems, and they do not focus on the need for the balanced scorecard and QBR sessions.
8. Right Answer: A
Explanation: A is correct. A is the best answer because these are the reasons a balanced scorecard approach is successful for organizations, and implementing these actions will also address the concerns of the organization. B, C, and D are incorrect. D shares other possible aspects to the approach that are valued. B and C do not state the actual value of the QBR system, and the balanced scorecard approach must have something like a QBR to be implemented correctly. The balanced scorecard approach is more comprehensive, including the QBR concept as part of the methodology.
9. Right Answer: B
Explanation: B is correct. B is the best answer because cultivating the relationships with all of the stakeholders will maximize the understanding and maintain a â??systemsâ? view of the organization, greatly increasing credibility and likelihood for success. These relationships will allow for more influence over the leadership team. A, C, and D are incorrect. C also cultivates a relationship with the most important group that must be influenced through the process, and B is a more complete list of relationships that need to be cultivated. A and D exclude the relationships with the internal staff, the leadership team, and/or all the stakeholders that will assist in the influence and credibility needed to navigate through the process.
10. Right Answer: C
Explanation: C is correct. C is the best answer because the main purpose of the balanced scorecard is to focus on multiple areas within an organization, in a disciplined way that has specific measurable goals, aligned with the vision, mission, values, and overall strategy of the organization. A, B, and D are incorrect. D presents other â??value addsâ? from the approach but not the â??mostâ? value-added ones. These are not the main ways that the balanced scorecard benefits an organization. The balanced scorecardâ??s main purpose is to measure beyond just the financials.
Explanation: A is correct. A is the best answer because the efficient use of resources in this situation is important along with successful results. B, C, and D are incorrect. B identifies the need to correct the problem of sections operating in silos. C and D are important but not the critical concern beyond successful results.
2. Right Answer: B
Explanation: B is correct. B is the best answer because vision, support, and monitoring emotional reaction are the most critical for this situation. A, C, and D are incorrect. OD interventions are next in importance, and fairness is also important. C and D are the wrong focus for this situation. Identifying high-potential leaders is not critical for this situation. C just identified the three levels of interventions.
3. Right Answer: B
Explanation: B is correct. B is the best answer because this process will put the R&D department as a priority and also align with the overall company direction. A, C, and D are incorrect. A will address the highest priority in the R&D department. The R&D department should have a higher priority than the other departments.
4. Right Answer: B
Explanation: B is correct. B is the best answer because this process will put the R&D department as a priority and also align with the overall company direction. A, C, and D are incorrect. A will address the highest priority in the R&D department. The R&D department should have a higher priority than the other departments.
5. Right Answer: C
Explanation: C is correct. C is the best answer because project management will have the biggest impact on the situation from a management prospective. A, B, and D are incorrect. Training the manager to train their teams will improve R&D and other departments in terms of the success of the company. Financial management skills and change management are not the most critical skills for the needs of the company or the R&D department.
6. Right Answer: C
Explanation: C is correct. C is the best answer because project management will have the biggest impact on the situation from a management prospective. A, B, and D are incorrect. Training the manager to train their teams will improve R&D and other departments in terms of the success of the company. Financial management skills and change management are not the most critical skills for the needs of the company or the R&D department.
7. Right Answer: C
Explanation: C is correct. C is the best answer because making a business case will have a significant impact on influencing the team. Reminding them of the fact that they have missed their number is important to set the tone for a change, and these tools will definitely help with confusion and communication. A, B, and D are incorrect. D also speaks of communication, missing the numbers, and the approach. Even though these concerns can be important and critical toward an organizationâ??s success, they are not identified problems, and they do not focus on the need for the balanced scorecard and QBR sessions.
8. Right Answer: A
Explanation: A is correct. A is the best answer because these are the reasons a balanced scorecard approach is successful for organizations, and implementing these actions will also address the concerns of the organization. B, C, and D are incorrect. D shares other possible aspects to the approach that are valued. B and C do not state the actual value of the QBR system, and the balanced scorecard approach must have something like a QBR to be implemented correctly. The balanced scorecard approach is more comprehensive, including the QBR concept as part of the methodology.
9. Right Answer: B
Explanation: B is correct. B is the best answer because cultivating the relationships with all of the stakeholders will maximize the understanding and maintain a â??systemsâ? view of the organization, greatly increasing credibility and likelihood for success. These relationships will allow for more influence over the leadership team. A, C, and D are incorrect. C also cultivates a relationship with the most important group that must be influenced through the process, and B is a more complete list of relationships that need to be cultivated. A and D exclude the relationships with the internal staff, the leadership team, and/or all the stakeholders that will assist in the influence and credibility needed to navigate through the process.
10. Right Answer: C
Explanation: C is correct. C is the best answer because the main purpose of the balanced scorecard is to focus on multiple areas within an organization, in a disciplined way that has specific measurable goals, aligned with the vision, mission, values, and overall strategy of the organization. A, B, and D are incorrect. D presents other â??value addsâ? from the approach but not the â??mostâ? value-added ones. These are not the main ways that the balanced scorecard benefits an organization. The balanced scorecardâ??s main purpose is to measure beyond just the financials.
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