HR all events, conferences in 2023
Fri, 12 May 2023
Inspirational journeys
Follow the stories of academics and their research expeditions
SHRM-CP Certification Exam Questions 2023 - Communication Questions Part 5
1. Scenario Question 2 of 4 The World Manufacturing Company has 25 plants around the United States and other countries. More than 90 percent of their plants are unionized facilities. The company has enjoyed a long positive relationship with the various unions that represent their employees worldwide. A new facility is opening within the year near other unionized company locations. The GM of the new facility is concerned about the adversarial nature of the new union organizers. They are not from any union the company successfully deals with today.
A) Take all steps to avoid unionization regardless of the location or laws
B) Understand the laws and regulations for that location and work to maintain positive labor relations
C) Contact the international union that your organization is currently working with to establish a relationship at the new site
D) Work with the local unions to establish employer-union cooperation agreements
2. Scenario Question 4 of 4 The World Manufacturing Company has 25 plants around the United States and other countries. More than 90 percent of their plants are unionized facilities. The company has enjoyed a long positive relationship with the various unions that represent their employees worldwide. A new facility is opening within the year near other unionized company locations. The GM of the new facility is concerned about the adversarial nature of the new union organizers. They are not from any union the company successfully deals with today.
A) Management domination of a union
B) Interrogating employees or union officials
C) Violence during the organizing effort
D) Spying on internal union activities
3. Scenario Question 2 of 3 The HR manager is in an organization that is considering conducting some layoffs because the organization is suffering from two consecutive poor quarters. The company has communicated to the public that the financials would be positive for this quarter and that revenue per employee would be up and back to normal levels. The revenue per employee is still down, and a reduction in staff can bring the number back up to normal levels. The leadership team and especially the CFO feel this action is critically necessary. The leadership team is concerned about information leaking about the layoff too soon, resulting in premature turnover of valued staff.
A) The steps that can be taken include delaying the decisions, ensuring everything is prepared, and training all managers and leaders to communicate with laid-off employees correctly.
B) The steps that can be taken include expediting the decisions, reducing those involved with the decision, and emphasizing the importance of confidentiality to all individuals involved in the planning.
C) The steps that can be taken include delaying the decisions, involving all stakeholders with the decision, and emphasizing the importance of reducing liability involved in the planning.
D) The steps that can be taken include reducing liability, reducing those involved with the decision, and emphasizing the importance of confidentiality to all individuals involved in the planning.
4. Scenario Question 3 of 3 The HR manager is in an organization that is considering conducting some layoffs because the organization is suffering from two consecutive poor quarters. The company has communicated to the public that the financials would be positive for this quarter and that revenue per employee would be up and back to normal levels. The revenue per employee is still down, and a reduction in staff can bring the number back up to normal levels. The leadership team and especially the CFO feel this action is critically necessary. The leadership team is concerned about information leaking about the layoff too soon, resulting in premature turnover of valued staff.
A) The laws and regulations that should be reviewed in this case should be the WARN Act, EEOC, Title VII, Uniform Guidelines for Employee Selection Procedures, AAP, and OWBP Act.
B) The laws and regulations that should be reviewed in this case should be COBRA, ADAAA, the WARN Act, Workers - Compensation, and Uniform Guidelines for Employee Selection Procedures.
C) The laws and regulations that should be reviewed in this case should be the WARN Act, FLMA, Title VII, Uniform Guidelines for Employee Selection Procedures, EDEA, and OSHA.
D) The laws and regulations that should be reviewed in this case should be the NLRA, LMRA, LMRDA, the WARN Act and OWBP Act, and the Uniform Guidelines for Employee Selection Procedures.
5. Scenario Question 1 of 4 The CEO is concerned about the morale and engagement of the employees but is not sure of the best process to determine how employees are doing. He has heard from a friend that surveys are a great way to determine the morale of the troops. He has requested that HR develop a survey that can give him some level of understanding about the morale of the entire staff of 2,500 employees within the next two weeks.
A) HR should recommend a qualitative survey and focus groups to get all the detailed information for the CEO.
B) HR should recommend a quantitative online survey with minimal questions to increase response rates.
C) HR should recommend a quantitative online survey with the Gallup organization's questions included.
D) HR should recommend a qualitative survey and interviews to significantly increase the response rates.
A) Take all steps to avoid unionization regardless of the location or laws
B) Understand the laws and regulations for that location and work to maintain positive labor relations
C) Contact the international union that your organization is currently working with to establish a relationship at the new site
D) Work with the local unions to establish employer-union cooperation agreements
2. Scenario Question 4 of 4 The World Manufacturing Company has 25 plants around the United States and other countries. More than 90 percent of their plants are unionized facilities. The company has enjoyed a long positive relationship with the various unions that represent their employees worldwide. A new facility is opening within the year near other unionized company locations. The GM of the new facility is concerned about the adversarial nature of the new union organizers. They are not from any union the company successfully deals with today.
A) Management domination of a union
B) Interrogating employees or union officials
C) Violence during the organizing effort
D) Spying on internal union activities
3. Scenario Question 2 of 3 The HR manager is in an organization that is considering conducting some layoffs because the organization is suffering from two consecutive poor quarters. The company has communicated to the public that the financials would be positive for this quarter and that revenue per employee would be up and back to normal levels. The revenue per employee is still down, and a reduction in staff can bring the number back up to normal levels. The leadership team and especially the CFO feel this action is critically necessary. The leadership team is concerned about information leaking about the layoff too soon, resulting in premature turnover of valued staff.
A) The steps that can be taken include delaying the decisions, ensuring everything is prepared, and training all managers and leaders to communicate with laid-off employees correctly.
B) The steps that can be taken include expediting the decisions, reducing those involved with the decision, and emphasizing the importance of confidentiality to all individuals involved in the planning.
C) The steps that can be taken include delaying the decisions, involving all stakeholders with the decision, and emphasizing the importance of reducing liability involved in the planning.
D) The steps that can be taken include reducing liability, reducing those involved with the decision, and emphasizing the importance of confidentiality to all individuals involved in the planning.
4. Scenario Question 3 of 3 The HR manager is in an organization that is considering conducting some layoffs because the organization is suffering from two consecutive poor quarters. The company has communicated to the public that the financials would be positive for this quarter and that revenue per employee would be up and back to normal levels. The revenue per employee is still down, and a reduction in staff can bring the number back up to normal levels. The leadership team and especially the CFO feel this action is critically necessary. The leadership team is concerned about information leaking about the layoff too soon, resulting in premature turnover of valued staff.
A) The laws and regulations that should be reviewed in this case should be the WARN Act, EEOC, Title VII, Uniform Guidelines for Employee Selection Procedures, AAP, and OWBP Act.
B) The laws and regulations that should be reviewed in this case should be COBRA, ADAAA, the WARN Act, Workers - Compensation, and Uniform Guidelines for Employee Selection Procedures.
C) The laws and regulations that should be reviewed in this case should be the WARN Act, FLMA, Title VII, Uniform Guidelines for Employee Selection Procedures, EDEA, and OSHA.
D) The laws and regulations that should be reviewed in this case should be the NLRA, LMRA, LMRDA, the WARN Act and OWBP Act, and the Uniform Guidelines for Employee Selection Procedures.
5. Scenario Question 1 of 4 The CEO is concerned about the morale and engagement of the employees but is not sure of the best process to determine how employees are doing. He has heard from a friend that surveys are a great way to determine the morale of the troops. He has requested that HR develop a survey that can give him some level of understanding about the morale of the entire staff of 2,500 employees within the next two weeks.
A) HR should recommend a qualitative survey and focus groups to get all the detailed information for the CEO.
B) HR should recommend a quantitative online survey with minimal questions to increase response rates.
C) HR should recommend a quantitative online survey with the Gallup organization's questions included.
D) HR should recommend a qualitative survey and interviews to significantly increase the response rates.
1. Right Answer: B
Explanation: B is correct. B is the best answer because it ensures a clear understanding of the law, allowing successful compliance, and the company will pursue positive relationships with the unions. A, C, and D are incorrect. Contacting the union could start the positive relationship in the new location. Trying to avoid unionization internationally is not appropriate because of international union/management relations and legislation. Cooperation agreements are a little premature but may be useful for the future.
2. Right Answer: C
Explanation: C is correct. C is the best answer because violence with the unions will not be acceptable at any location and would violate law in all locations. A, B, and D are incorrect. It is not acceptable to spy on union activities and employees in the bargaining unit. International unions do not have the same concerns as in the United States for interactions with unions.
3. Right Answer: B
Explanation: B is correct. B is the best answer because getting things expedited reduces the opportunity of information getting out too soon. A, C, and D are incorrect. D will accomplish most of the same things as choice A. A and C both delay the decision, increase potential exposure to communication leaks, and therefore increase anxiety about the layoff, and there are too many people involved for the timing.
4. Right Answer: A
Explanation: A is correct. A is the best answer because it includes all the most critical laws to review and consult. The most critical are the Warn Act, antidiscrimination laws, UGESP, and the OWBP Act. B, C, and D are incorrect. B has most of the critical and then the next level of laws to review: workersâ?? compensation, ADAAA, and COBRA. C and D both involve less critical laws for review and consultation. D lists laws to review if you are dealing with union activity. EDEA is not a law.
5. Right Answer: C
Explanation: C is correct. C is the best answer because a quantitative survey will be quicker and easier to implement with the time frame and number of employees. The 12 questions from the Gallup organization are based on research that will understand and improve engagement and morale levels. A, B, and D are incorrect. A is still a quantitative survey, and keeping questions to a minimum is desirable. A qualitative survey will take too long, considering the short time frame and the number of employees.
Explanation: B is correct. B is the best answer because it ensures a clear understanding of the law, allowing successful compliance, and the company will pursue positive relationships with the unions. A, C, and D are incorrect. Contacting the union could start the positive relationship in the new location. Trying to avoid unionization internationally is not appropriate because of international union/management relations and legislation. Cooperation agreements are a little premature but may be useful for the future.
2. Right Answer: C
Explanation: C is correct. C is the best answer because violence with the unions will not be acceptable at any location and would violate law in all locations. A, B, and D are incorrect. It is not acceptable to spy on union activities and employees in the bargaining unit. International unions do not have the same concerns as in the United States for interactions with unions.
3. Right Answer: B
Explanation: B is correct. B is the best answer because getting things expedited reduces the opportunity of information getting out too soon. A, C, and D are incorrect. D will accomplish most of the same things as choice A. A and C both delay the decision, increase potential exposure to communication leaks, and therefore increase anxiety about the layoff, and there are too many people involved for the timing.
4. Right Answer: A
Explanation: A is correct. A is the best answer because it includes all the most critical laws to review and consult. The most critical are the Warn Act, antidiscrimination laws, UGESP, and the OWBP Act. B, C, and D are incorrect. B has most of the critical and then the next level of laws to review: workersâ?? compensation, ADAAA, and COBRA. C and D both involve less critical laws for review and consultation. D lists laws to review if you are dealing with union activity. EDEA is not a law.
5. Right Answer: C
Explanation: C is correct. C is the best answer because a quantitative survey will be quicker and easier to implement with the time frame and number of employees. The 12 questions from the Gallup organization are based on research that will understand and improve engagement and morale levels. A, B, and D are incorrect. A is still a quantitative survey, and keeping questions to a minimum is desirable. A qualitative survey will take too long, considering the short time frame and the number of employees.
80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
Tags:
phrca hrci phr hr certified Human resource management Organizational behavior Talent acquisition Performance management Compensation and benefits Employee relations Training and development Diversity and inclusion Legal and ethical considerations HR metrics and analytics Strategic planning Change management HR technology Workforce planning Labor relations Employment law Recruitment and selection Career development0 Comments
Categories
Recent posts
What to Expect from HR Certification Exam: Tips and Strategies
Sat, 08 Apr 2023
The Cost of HR Certification: Is it Worth the Investment?
Sat, 08 Apr 2023
Leave a comment