1. Right Answer: A
Explanation: A is the best answer. Validity is crucial to identifying employees with true potential, and accessibility is critical in a global organization. B is incorrect. Anecdotal evidence is not reliable enough to use in making a business decision. C is incorrect. These criteria do not appear to be as highly valued in this organization as validity and access. D is incorrect. Neither of these criteria will speak to the ability of the tool to identify good candidates for management positions.
2. Right Answer: D
Explanation: D is the best answer. The definition of criteria for success is important, since overt or hidden bias can shape the criteria in such a way that candidates are unfairly excluded from opportunities. A is incorrect. The more critical issue is lack of bias in the tool itself, not the accessibility of the tool (i.e., whether employees can use the assessment center no matter where they are located). B is incorrect. There is no indication that the organization needs special action to promote diversity. C is incorrect. Strategic alignment is a business issue, not an ethical issue.
3. Right Answer: A
Explanation: A is the best response. Equipping the instructors with evidence of technical expertise will increase their confidence, improve the effectiveness of the training, and build trust with employees who take the training. B is incorrect. The training is a priority for all employees, regardless of size and revenue. C is incorrect, as this approach would make the training seem optional. D is incorrect. Simply purchasing an e-training program does not ensure engagement or compliance. Moreover, there is no assurance that an existing e-training program will meet the needs of the restaurant chain.
4. Right Answer: C
Explanation: C is the best response. Since the training is organization-wide, communication from the president gives the workshop the necessary sponsorship from senior leadership in addition to credibility. A is incorrect. An e-mail should never be the primary means of communicating important messages in a company. B is incorrect. Informing staff via a monthly blog minimizes the importance of the training and doesn't allow for employee engagement. D is incorrect. Due to the importance and magnitude of this training, it is critical for senior leadership to deliver the message. Supervisors could help reinforce the message to employees.
5. Right Answer: B
Explanation: B is the best response. This would be the best way to gauge the effectiveness of the training and receive feedback, since the HR managers and the employees will be directly involved in the training. A is incorrect. Implementing a training program prior to a pilot would not increase the effectiveness of the training. C is incorrect. While this could help future training, it does not increase the effectiveness of the initial training. D is incorrect. A sample from the entire employee population who will be receiving the training should be used, not just HR managers.
6. Right Answer: A
Explanation: A is the best response. The results level of Kirkpatrick's evaluation model measures the impact to the business. B is incorrect. This data-gathering method would be used to measure reaction in Kirkpatrick's evaluation model. C is incorrect. This data-gathering method would be used to measure learning in Kirkpatrick's evaluation model. D is incorrect. This data-gathering method would be used to measure behavior in Kirkpatrick's evaluation model.
7. Right Answer: D
Explanation: The standard deviation indicates the distance from the mean. When the SD is high, this indicates a greater number of outliers, rates that are either much higher or lower than the average.
8. Right Answer: A
Explanation: P50 indicates that an estimate lies in the middle of a range: half are higher and half lower.
9. Right Answer: D
Explanation: The mode is the most frequently occurring value, the median is the middle number in the range, and the mean (weighted or unweighted) is the average score.
10. Right Answer: D
Explanation: D is the best response, since it begins with a gap analysis, identifying how the function's strengths and weaknesses align with the needs of HR's customers, including senior management. A is incorrect. Many times, change initiatives fail due to employees being so focused on the end result that they are unwilling to change course even in the face of obvious obstacles. B is incorrect. The first step is to ensure that the HR leader looks at each area within the HR function versus focusing on only one functional area—in this case, talent acquisition. C is incorrect. Although an external scan is an important part of creating an HR strategy, it is not a comprehensive plan because it does not evaluate the internal factors.
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