1. Right Answer: C
Explanation: Consumer-like applications (manager and employee self-service) will allow HR's internal clients to handle many HR processes themselves. The ratio of workers to HR staff varies depending on the role HR plays in the organization; technology, in the form of data analytics, might add HR staff. Strategic HR processes will not be (or should not be) outsourced. HR's role in the organization won't become less important; it will become more strategic.
2. Right Answer: C
Explanation: Which action should HR take in order to fully realize the benefits of workplace data analytics? Eliminate real-time data processing tasks in the office. Use only data gathered by HR professionals. Use dashboards as tools to review relevant data. Gather good-quality data to make relevant decisions. Data analytics is the process of studying data to detect patterns and relationships that can be used to make predictions and improve decisions. The challenge of data analytics for HR is to identify what data should be captured and how to use the data to model and predict capabilities so the organization gets an optimal return on investment on its human capital.
3. Right Answer: B
Explanation: SaaS is software that is owned, delivered, and managed remotely by one or more providers and is delivered over the Internet.
4. Right Answer: A
Explanation: AI technology uses the analytical ability of computers to imitate human cognition, to form unscripted paths of questioning, and to make connections among the data the system has uncovered.
5. Right Answer: A
Explanation: AI technology uses the analytical ability of computers to imitate human cognition, to form unscripted paths of questioning, and to make connections among the data the system has uncovered.
6. Right Answer: B
Explanation: Big data provides real-time information. Data is updated continuously, providing instant access to information needed for timely decisions.
7. Right Answer: A
Explanation: Self-service technology can relieve HR of many data entry/revision tasks; managers and employees can perform these transactions themselves.
8. Right Answer: D
Explanation: An ATS collects and stores data about all stages of the recruitment and hiring process, which allows better control over the process but also more opportunities to measure the effectiveness and efficiency of the process.
9. Right Answer: C
Explanation: Self-service technologies provide employees and employers alike with around-the-clock access to benefit information. Typically, participants can enroll in benefits and access and update benefit, dependent, and beneficiary information online. Participants can also access benefit forms and documents and other helpful information such as frequently asked questions. Depending on customized system features, HR managers are typically able to review and edit benefit and HR data, make changes as they occur, communicate easily with employees, monitor file transfers, and review reports online—all time-saving tasks that have great potential to reduce HR workload
10. Right Answer: C
Explanation: The issue of integration would be meaningful to an organization with many interrelated parts. An integrated information system would allow functions throughout the organization to access the same data in a timely manner and analyze it to gain insight and test solutions.
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