1. Right Answer: D
Explanation: D is the best response, because it pulls HR into the initial discussion about the employee's needs. If situations present the potential for a more formal leave process, it will be identified earlier in the discussion. The information to support the request will be captured by consulting with HR at the start. This option also involves all necessary parties: the manager, HR, and the employee. A is incorrect. HR should be a part of the discussion, assessment, and coordination of any agreed-upon adjustment due to a medical issue. At the time of an initial request, it may not be necessary to contact the legal department. It will be important to alert them once more information has been gathered during the investigation. B is incorrect. It does not represent a collaborative approach with the manager. In some circumstances, requests may be directed to HR, but eventually HR will need to engage the department manager in the discussion. It is better to start with all necessary parties involved in the discussion. C is incorrect. Although the verification of the employee's limitations will be needed to assess whether the employee's request can be granted, it is best that HR direct the request, as the private details that a medical professional would provide should not be shared with the manager.
2. Right Answer: A
Explanation: A is the best response, because it includes gathering data about the current situation to review and evaluate. It is possible that the adjustment made was not the best way to handle the employee's specific needs, so this evaluation of the current adjustment is necessary to determine the next steps. It is during this evaluation stage that an update to legal would be helpful. If actions are taken in the future, legal will have already been notified. B is incorrect. It is a more defensive response to this situation. This documentation of the process taken to resolve the situation is important to capture. However, simply documenting the actions would not move this closer to resolution. C is incorrect. At this juncture, the manager has requested guidance and support from HR; therefore, HR will need to take a more active role in finding a resolution to the matter. D is incorrect. Immediate discontinuation of the modified schedule may not be the best decision. Once more information is captured, that determination can be made. If there is not sufficient data to support the request, it would then be considered.
3. Right Answer: C
Explanation: It is not sustainable or ethical to encourage a vendor to lose money. In principled negotiation, both sides receive the value they seek. The low-bidding venue may have its own reasons, however. If the HR person ensures that the meeting will receive the promised accommodations, the negotiation could proceed.
4. Right Answer: A
Explanation: By sharing the cultural perspective, HR will help the executive understand the implicit norms and values and basic assumptions of the other side as well as what they hope to achieve through negotiation. Differences can be used to craft agreements that allow both sides to 'win.'
5. Right Answer: D
Explanation: BATNA stands for 'best alternative to a negotiated agreement.' This entails knowing what your options are and what the other side may propose during negotiation. In this case, knowing internal costs allows the HR manager to know if a bid delivers the needed value.
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