1. Right Answer: D
Explanation: The best answer is D. When reviewing the employee exit interview data, the HR manager is demonstrating the Critical Evaluation competency. The HR manager can identify the reasons employees have left the organization and focus on consistent themes. A and C are not the best answers, because the information is not identifiable and, therefore, the credibility of the data is in question. Because the feedback is anonymous, follow-up questions cannot be asked. B is not the best answer, because the complaints about managers may not be valid and not all complaints are reported.
2. Right Answer: C
Explanation: The best answer is C. By creating and supporting employee-led committees to develop retention ideas, the HR manager is demonstrating the Leadership and Navigation competency. When employees are involved in the process, they will be more likely to support it, which will drive success. A and D are not the best answers, as the initiatives are not given priority and supported. B is not the best answer, because the CEO is asked to provide the feedback. None of these answers reflects the HR manager demonstrating any competencies.
3. Right Answer: D
Explanation: D is the best response. The HR generalist should take every complaint seriously. As such, a meeting should be conducted to gather additional information in order to determine whether an investigation is needed. The HR generalist should then propose a course of action to the HR manager. A is incorrect, as this would could create a hostile situation and make the matter worse. B is incorrect. Given the nature of the complaint, the employee may not feel comfortable discussing the issue with the supervisor. C is incorrect, as this would assume that the employees are guilty without any formal investigation.
4. Right Answer: C
Explanation: C is the best response, as this would demonstrate the company's commitment to inclusiveness and educate the employees on its importance. A training session will also help employees retain the information they've learned. A is incorrect, as an EAP won't create an environment of inclusiveness. B is incorrect. Discussing diversity and inclusion should not stop at onboarding. D is incorrect, as this would create an environment of exclusiveness and send the wrong message to employees.
5. Right Answer: C
Explanation: By asking questions to draw the staff member into the discussion, the manager would change the communication from one-way to two-way. This would create an opportunity for the manager to assess whether the staff member understands and feels confident in performing the task.
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