1. Right Answer: B
Explanation: This situation is related to Vroom's theory of expectancy. Rather than motivating, linking rewards to things outside a person’s sphere of influence can be a source of dissatisfaction and viewed as arbitrary or unfair. Employee A’s reward is linked to the success or failure of an activity over which he has no control—the certification of Employee B’s team. If Employee B’s goal of getting all her team members certified is achievable, then the reward will encourage extra effort. As long as Employee C is not compelled to attend a social event that she does not want to attend, that could appeal to her desire to be part of the group. Employee E's reward will certainly not create dissatisfaction and may motivate if it is aligns to his motivational factors.
2. Right Answer: B
Explanation: According to Herzberg, job dissatisfaction is influenced by hygiene factors, which include pay, job security, work conditions, work relationships, and supervisor style. If the supervisor’s hands-on style is affecting the team member’s job dissatisfaction, backing off might reduce it. Providing recognition, training, and creativity would increase motivation and thus increase job satisfaction but would not reduce dissatisfaction.
3. Right Answer: B
Explanation: The safety and security level includes acceptable pay, work conditions, and job security.
4. Right Answer: C
Explanation: The correct answer is C. The HR manager is demonstrating the Critical Evaluation competency, because the sticky substance has been identified and determined to be a result of the applicant’s jelly sandwich. The HR manager is communicating the findings of the investigation to the candidate. A is not the correct answer, because the hiring manager was not involved with the grievance. B is incorrect, because the investigation has been completed and the sticky substance has been identified. D is incorrect, because the rash is not the reason for the candidate not being selected.
5. Right Answer: C
Explanation: The correct answer is C. It demonstrates the Consultation competency by determining the best practical way to avoid the situation in the future. A and D are incorrect, because they are not the best use of resources. B is incorrect, because it is not relevant.
Leave a comment