1. Although its latest venture isn't a company's first entry into global operations, it is its first experience with a country whose laws are derived from religious traditions. HR must create policies and practices that comply with this legal system. Which is the best way to approach this task?

A) Apply standardized global policies and practices to avoid allegations of favoritism.
B) Send the HR manager to training on religious beliefs and codes.
C) Hire expert legal advice on the laws in that particular country.
D) Hire an HR manager from the country to oversee policy development.



2. Which system of law is the most prevalent in the world?

A) Corporate law
B) Criminal law
C) Civil law
D) Common law



3. What is the term for the right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions?

A) Due process
B) Rule of law
C) Conflict of law
D) Jurisdiction



4. Refer to the following scenario for the next 3 questions. A major provider of health-care services, under a new senior leadership team, is embarking on an organizational turnaround effort. The CEO asks the chief human resources officer (CHRO) to conduct an assessment of the compliance function to review the current state of organizational compliance and to ensure that the organization is conforming to regulatory requirements on a global basis. The CHRO interviews all managers to identify critical gaps and conducts multiple site audits of the HR, finance, operations, and IT functions to review compliance of systems and practices. As part of the site audits, the CHRO interviews front-line employees to assess their knowledge, skills, and abilities and to gain feedback for improvements.  The CHRO shares with the senior leadership team the outcomes of the analysis and a plan to address gaps and deficiencies as well as capitalize on opportunities. This includes recommendations to change the organizational structure and to standardize practices and polices related to regulatory compliance. After much discussion about whether the company should adopt a standardized approach or a localized approach to compliance, they agree to a balanced, 'glocalized' approach. The CEO tasks the CHRO with leading the efforts of moving toward this agreed-upon approach. What is the first step the CHRO should take to address the regulatory compliance requirements of the organization?

A) A. Create an effective communication plan regarding the impact the transition will have on the organization.
B) B. Focus primarily on emerging markets, as there is more volatility in those areas.
C) C. Understand the organization-wide impact of compliance across multiple jurisdictions.
D) D. Focus only on reputation risk as part of the risk mitigation strategy.



5. How should the CHRO begin the process of developing relationships with global stakeholders?

A) A. Communicate with internal stakeholders before external stakeholders in order to avoid employee engagement issues.
B) B. Conduct a stakeholder analysis to determine the relevant information needed by and the impact to each stakeholder.
C) C. Focus on formal ways to engage with stakeholders to ensure that they get appropriate information.
D) D. Create a communication planning matrix to manage stakeholder expectations and minimize surprises.