1. Which action should the new HR site manager take to resolve the conflict with the division president over the accuracy of the directions to the event facility?
A) A. Warmly welcome the division president to the event.
B) B. Pull the division president aside to confirm the accuracy of the directions.
C) C. Ask the HR VP to inform the division president that the directions were correct.
D) D. Ask the division president to indicate the way in which the directions were not accurate.
2. After the party, the division president states the desire to terminate the HR site manager for providing inaccurate directions. How should the HR VP negotiate a disagreement with the division president over the termination of the HR site manager following the holiday party?
A) A. Ask to meet one-on-one with the division president to openly surface relevant issues to settle the dispute.
B) B. E-mail the map directions to the division president, confirming that they were accurate.
C) C. Ask the division president to summarize the facts supporting the recommendation.
D) D. Respectfully inform the division president that no adverse action will be taken against the HR site manager.
3. A manager leads a team that is highly diverse. Two team members frequently argue vigorously in meetings about causes and solutions to problems. The manager thinks these exchanges are fueled?ÿby ethnic differences. What should the team leader do?
A) Respect their cultural differences and treat these disagreements as task conflicts.
B) Schedule a workshop to focus on improving cultural awareness and communication skills.
C) Meet with the two members offline and apply conflict resolution techniques.
D) Reassign one of the problematic team members to another team. The constant conflict is hurting the team.
4. Two members of the HR strategy team?ÿconstantly argue about priorities, and their conflict could now possibly impact the schedule. The vice president of HR tells them both to stop arguing and defines the priorities.?ÿWhat conflict management style did she use?
A) Force
B) Collaborate
C) Compromise
D) Avoid
5. Negotiating The CEO has been unsuccessfully negotiating the termination of the vice president (VP) of sales. No one knows why, but this VP has become a disruptive influence on the senior management team. He instigates conflicts and is untrustworthy and untruthful, but the CEO and the board have always given him positive performance reviews and bonuses. He has been unpleasant but has not violated policies. He wants an exorbitant severance package, much larger than any the organization has ever given.?ÿThe CEO asks the VP of HR for advice. What would you suggest?
A) Encourage both sides to commit to finding a creative solution.
B) Begin building documentation for a termination based on performance.
C) Start an investigation into possible causes for termination.
D) Pay the severance and be rid of this bad influence.
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