1. Based on HR user input, the HR manager has decided which system to support. What is the most transparent and collaborative approach the HR manager can use to present the decision to the committee?

A) A. Meet with the key decision makers on the committee privately to explain the rationale behind the decision.
B) B. Meet with some members of the committee and ask them to support the decision.
C) C. Present the decision during the next committee meeting.
D) D. Send a summary of HR user comments to the committee members?ÿbefore the next full meeting



2. Several of the decision makers have begun to express concern regarding the time requirement to ensure an effective rollout of the new system. They feel that the short-term need for a system is more important than the long-term scalability. What should the HR manager do to be most effective in resolving these concerns?

A) A. State that the long term is more important and should be the focus of the discussion.
B) B. Acknowledge?ÿtheir concern, but remind them of the need to meet the company's future growth needs.
C) C. Inform them that the decision has been made and that it is time to move forward.
D) D. Review the reasons that led to the decision that has been made by the HR manager.



3. After resolving the concerns of the committee, the team arrives at the decision to implement the long-term solution with a focus on scalability. What should the team do to effectively gain support from the company as a whole?

A) A. Conduct a company survey to see which departments will be the most challenging to gain support from.
B) B. Train employees on the new system.
C) C. Conduct a meeting of all employees to be impacted by the changes to resolve any expressed concerns.
D) D. Send a company-wide e-mail announcing the changes and including a time line that shows when everyone can expect the changes.



4. What does a strong communicator use to determine which communication method is most suitable?

A) Timetable, group voting, encoding, and decoding
B) Purpose, objectives, target audience, and key messages
C) Most innovative methods available
D) Best tools that are already at hand



5. An HR manager observes a supervisor describing an assignment to a staff person.?ÿThe supervisor is doing all the talking. The HR manager notes that the staff person looks confused and uncomfortable.?ÿWhat should the HR manager?ÿdo?

A) Talk privately with the staff person about being more assertive in these situations.
B) Don't interfere. The supervisor should not be undermined with his or her staff members.
C) Go to the supervisor's superior and suggest that the supervisor take a communications class.
D) Bring up the skill of active listening with the supervisor in a private conversation.?ÿ