1. A total rewards team is made up of persons from countries on opposite sides of the world. What can the team leader?ÿdo to facilitate relationship building among these virtual team members?

A) Hold additional offline conversations with individual meeting participants.
B) Avoid using blogs or wikis and use videoconferencing for all meetings.
C) Keep meetings and discussions focused on agenda items rather than personal lives.
D) Hold all meetings during the same four-hour time window.



2. Communicating Strategically What communication tactic is especially important when an HR professional?ÿis leading a global team with no opportunities for face-to-face meetings?

A) Creating independent feedback channels, such as check-in calls, to ensure upward communication
B) Using more collaborative but?ÿasynchronous software to eliminate synchronous (at one time) meetings
C) Adopting more formality in meeting conduct, speech, and written team?ÿcommunications
D) Avoiding cross-cultural errors by holding voice-only web conferences



3. What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group?

A) Include all data in visuals.
B) Let the audience draw its own conclusions.
C) Practice alone with visuals.
D) Frame the information.



4. It can be a struggle to contact team members whose e-mail boxes are overflowing. What might prevent an HR leader from fully adopting a new team chat application designed as an alternative to internal e-mails?

A) IT requires that all organization communications be documented and traceable.
B) The medium isnƒ??t formal enough for certain communications.
C) Several members struggled during the training for the system.
D) The system could be misused and end up wasting people's time.



5. An HR leader mentions an upcoming change in compensation strategy at a management retreat. The news quickly spreads, employees are alarmed, and productivity (and the reputation of HR) suffers. How can this be avoided in the future?

A) By avoiding cross-functional meetings when major initiatives are pending
B) By requesting confidentiality from the other participants in the retreat
C) By developing and following a communication strategy for major initiatives
D) By immediately making a public announcement of the new policy