1. Which is the first step the CHRO should take in order to develop a more global mindset in the organization?

A) A. Develop training on diversity and inclusion and deliver it to the full workforce.
B) B. Evaluate employees' performance reviews on diversity and inclusion metrics.
C) C. Survey the employees to gain understanding of current viewpoints and thoughts.
D) D. Shuffle the workforce by assigning employees to new roles and relocating them.



2. Once the new culture is defined, which is the best approach for the CHRO to take for fostering its adoption by all employees?

A) A. Create a task force to analyze workforce trends and behaviors quarterly.
B) B. Establish ongoing and regular two-way communication with all employees.
C) C. Include company culture as part of the new employee onboarding program.
D) D. Develop hiring and selection criteria based on the new cultural values.



3. After recent activities such as downsizing, an organizational restructure, and the creation of a new business model, management believes the company is now set for renewal. As HR works with management to increase employee support of the changes, which critical issue should be the initial focus?

A) Attitudes and perceptions
B) Skills and knowledge
C) Job requirements and design
D) Aptitude and ability



4. An HR function has recently acquired a business intelligence (BI) system with online analytical processing capabilities. What is one danger that the leader of the function should be alert to?

A) Increased need for monitoring of software maintenance
B) More problematic relationship with IT support
C) Analytical projects with no strategic benefit
D) More time spent considering data from different angles



5. What action would best communicate to HR staff the importance HR leadership assigns to evidence-based decision making?

A) Staff are assigned to research demographic data and report on its significance at meetings.
B) Speakers from stakeholder groups and the community are invited in to present to the entire HR staff.
C) The head of HR provides subscriptions to major business and organizational performance journals.
D) Staff members are required to take at least one class on statistical principles every three years.