SHRM-SCP Organization Questions - Part 12

1. Dispute Resolution and Employee Discipline An employee is observed by his manager violating company policy by working without required personal protective equipment (PPE). Records show that the employee has completed training on the proper use of PPE. Which is the best approach for the manager to take?

A) The manager calls the employee and asks why the employee has not been wearing the required PPE.
B) The manager sends an e-mail to the employee advising the employee to wear PPE as required.
C) The manager prepares a performance correction incident report and meets with the employee as soon as possible.
D) The manager meets with the employee as soon as possible and verbally advises the employee to wear PPE.



2. Which aspect of Skinner's behaviorist theory is exemplified by constructive discipline when a demotion is issued?

A) Negative punishment
B) Negative reinforcement
C) Positive reinforcement
D) Positive punishment



3. Which best exemplifies the appropriate HR practice regarding employee discipline and termination?

A) Terminating the employee immediately if the violation is a dischargeable offense
B) Allowing time for both parties to review and discuss details of an alleged violation
C) Providing supervisors with flexibility in applying codes of conduct within their departments
D) Refraining from discussing an allegation with an employee pending investigation



4. Which conflict management approach is being used when an organization decides to use peer review to advise on disciplinary cases?

A) Informal hearing
B) Neutral workforce
C) Third-party resolution
D) Problem-solving committee



5. Which action should HR take to help shape employee behaviors in order to avoid disciplinary actions?

A) Training employees to be an ombudsperson
B) Having a collective bargaining agreement
C) Establishing a climate of communication
D) Assigning transactional activities to employees