1. An organization risked release of customer data when an employee had a personal digital device stolen from a locked car. What should HR recommend be included in a policy update to reduce the risk of this occurring in the future?

A) All personal digital devices must be secured with a unique password.
B) All customer data must be stored on a removable flash drive.
C) Customer data must not be removed from the work premises.
D) Customer data must be stored in an encrypted format.



2. What is a reasonable approach to a company-wide social media policy?

A) Avoid any restrictions to preserve employee engagement.
B) Use policies from comparable organizations as a primary resource.?ÿ
C) Prohibit any mention of the employer and the employer's policies online.
D) Restrict use of social media on company time and with company devices.



3. A team leader uses social media to express frustration to team members about recent cuts in a project budget. Which step should HR take to address the issue with the team leader and prevent it from happening with other employees?

A) Suggest that?ÿthe team leader be disciplined for his inappropriate post.
B) Take?ÿthe team leader aside and discuss the budget cuts.
C) Create a company policy that provides guidelines and usage rules.
D) Schedule a meeting with the team leader and senior management.



4. An organization's new strategy focuses on adding an enterprise that will require a large number of highly knowledgeable and skilled workers. HR has noted, however, that the time required to fill open positions has increased because of the poor quality of applicants sourced internally and externally. How should HR advise the organization's management?

A) Wage costs will be higher because of the longer hiring time.
B) The start of the new enterprise should be delayed.
C) Budgets must include expanded training programs.
D) Funds should be budgeted to outsource hiring to professional recruiting agencies.



5. As HR's role becomes more strategic, how?ÿmust?ÿHR executives transform their skill sets?

A) By managing transactional activities and responsibilities that continue to be central to the HR function
B) By creating the organization's overall business strategy and aligning it with the HR function's capabilities
C) By formulating the goals of internal business partners and aligning them with the organization's strategic objectives
D) By deepening their understanding of the organization's business, internal partners, and external business factors