SHRM-SCP Organization Questions - Part 17

1. How can HR transform operational activities by aligning them with the organization's strategic objectives?

A) By focusing on tasks that are low in strategic value and are not considered core HR functions that can be outsourced to allow HR to focus on strategic activities
B) By discerning the implications of the organization's strategy for talent management and of its structure and culture for helping the organization attain its strategic goals
C) By leveraging technology to allow HR to capture and analyze data, identify issues and developing trends, and begin planning to better support managers
D) By supporting other functions in their strategic roles through identifying new skills requirements, acquiring and retaining talent, and assisting with development projects



2. Marketing and IT are collaborating on a new system that will allow customer service representatives to access and change customer accounts directly (for example, to create sales credits). What would be HR's most valuable contribution to this effort?

A) Identification of points at which users need account access
B) Creation of project charter
C) Quality control testing before release
D) Process training for users



3. While developing the HR function's business plan, an HR manager is informed that budget constraints have led to an organization-wide hiring freeze. The manager has been told to plan for at least one round of workforce reductions. What would be a reasonable objective for the coming year's business plan?

A) Postpone a planned health-care project until the next year.
B) Contract out development of a planned supervisory training program.
C) Train all HR personnel in the termination process.
D) Conduct a search to outsource the termination process.



4. HR's Internal Stakeholders An organization struggling in a commodity-driven market adopts a strategy that will shift from transactional sales to development of technologically integrated, strategic relationships with customers. Which impact on human capital should HR report to management?

A) Hiring of additional sales personnel
B) New hiring profile for sales staff
C) Increased recruiting costs
D) No net change in human capital costs



5. Why is HR well positioned to serve as a cross-functional bridge?

A) HR is located in all?ÿbusiness units and understands the global business.
B) HR is expert in laws and regulations in all its areas of operation.
C) HR can affect the ability of each function to produce?ÿvalue.
D) HR gathers, stores, and controls access to all employee data.