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SHRM-SCP Organization Questions - Part 21
1. After completing a balanced scorecard for the HR function, a leader proposes revising the performance management system to require evidence of completed certifications and/or training every year. What area of the balanced scorecard is the leader focusing on?
A) Financial
B) Learning and growth
C) Customers
D) Internal business processes
2. A new HR director has introduced processes aimed at measuring and reporting the HR function's performance. The staff, challenged to accomplish current tasks, are a bit resistant. What is the best way for the HR director to influence the staff's?ÿattitudes toward this change?
A) Make the measurement tasks part of the staff's?ÿperformance appraisals.
B) Postpone the new processes until the HR director's relationship with the staff is stronger.
C) Explain the impact of the metrics on the perception of HR by other functions.
D) Ask the staff to give the measurement tasks a trial and then reassess.
3. After completing a balanced scorecard for the HR function, a leader aims at increasing performance in the learning and growth area by revising the performance management system to require evidence of completed certifications and/or training every year. How can the HR leader improve this initiative?
A) Obtain staff assessments of their certification/training experiences.
B) Align eligible growth activities with HR and organizational strategies.
C) Provide paid time off for staff to complete their growth activities.
D) Encourage staff to select their own paths for development.
4. Which type of HR audit reviews whether employees who are required to take meal breaks have been doing so and whether all overtime is being calculated and paid properly?
A) Policy
B) Best practice
C) Compliance
D) Functional
5. How can a balanced scorecard assessment help an organization with a clear strategic plan to meet its objectives?
A) By using it as a road map for a new organizational strategic plan
B) By identifying key performance areas where the strategy may be ineffective
C) By benchmarking performance against that of comparable organizations
D) By providing a detailed and complex picture of organizational performance
A) Financial
B) Learning and growth
C) Customers
D) Internal business processes
2. A new HR director has introduced processes aimed at measuring and reporting the HR function's performance. The staff, challenged to accomplish current tasks, are a bit resistant. What is the best way for the HR director to influence the staff's?ÿattitudes toward this change?
A) Make the measurement tasks part of the staff's?ÿperformance appraisals.
B) Postpone the new processes until the HR director's relationship with the staff is stronger.
C) Explain the impact of the metrics on the perception of HR by other functions.
D) Ask the staff to give the measurement tasks a trial and then reassess.
3. After completing a balanced scorecard for the HR function, a leader aims at increasing performance in the learning and growth area by revising the performance management system to require evidence of completed certifications and/or training every year. How can the HR leader improve this initiative?
A) Obtain staff assessments of their certification/training experiences.
B) Align eligible growth activities with HR and organizational strategies.
C) Provide paid time off for staff to complete their growth activities.
D) Encourage staff to select their own paths for development.
4. Which type of HR audit reviews whether employees who are required to take meal breaks have been doing so and whether all overtime is being calculated and paid properly?
A) Policy
B) Best practice
C) Compliance
D) Functional
5. How can a balanced scorecard assessment help an organization with a clear strategic plan to meet its objectives?
A) By using it as a road map for a new organizational strategic plan
B) By identifying key performance areas where the strategy may be ineffective
C) By benchmarking performance against that of comparable organizations
D) By providing a detailed and complex picture of organizational performance
1. Right Answer: B
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2. Right Answer: C
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3. Right Answer: B
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4. Right Answer: C
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5. Right Answer: B
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Explanation: You can write comment
2. Right Answer: C
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3. Right Answer: B
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4. Right Answer: C
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5. Right Answer: B
Explanation: You can write comment
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