[App] SHRM-CP Offline Exam on All PC version 2025 - 1000 + Question
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SHRM-SCP Organization Questions - Part 24
1. Improving Team Performance Three months ago, a firm reorganized its customer service agents into a team structure and introduced a new team-based compensation plan. Since then, employee morale has declined. Which stage of team formation does the customer service group represent?
A) Performing
B) Forming
C) Storming
D) Norming
2. The human resources director has been assisting a plant manager with developing a high-potential team of employees in their facility by setting goals, priorities, roles, responsibilities, and processes. Which activity remains?
A) Developing interpersonal relationships
B) Identifying competency gaps
C) Creating a succession plan
D) Choosing performance metrics
3. Which approach should HR recommend in order to assist a dysfunctional team with productivity issues?
A) Restructuring the way decisions are made in the organization
B) Determining which knowledge and skills employees will need in the future
C) Focusing on skills employees need to advance in their careers
D) Enhancing communication skills and processes
4. A team has been organized to look at an organizational restructure, under the leadership of the HR director. Following some early struggles, the team?ÿis now showing high levels of productivity. Many members demonstrate self-direction and initiative. What should the HR director do to encourage continued high?ÿperformance?
A) Provide vision and describe expectations.
B) Celebrate accomplishments and evaluate and foster improvement.
C) Increase levels of engagement and provide coaching.
D) Facilitate communication and group decision making.
5. A team has been organized to look at an organizational restructure, under the leadership of the HR director. Following some early struggles, the team?ÿis now showing high levels of productivity. Many members demonstrate self-direction and initiative. What should the HR director do to encourage continued high?ÿperformance?
A) Provide vision and describe expectations.
B) Celebrate accomplishments and evaluate and foster improvement.
C) Increase levels of engagement and provide coaching.
D) Facilitate communication and group decision making.
A) Performing
B) Forming
C) Storming
D) Norming
2. The human resources director has been assisting a plant manager with developing a high-potential team of employees in their facility by setting goals, priorities, roles, responsibilities, and processes. Which activity remains?
A) Developing interpersonal relationships
B) Identifying competency gaps
C) Creating a succession plan
D) Choosing performance metrics
3. Which approach should HR recommend in order to assist a dysfunctional team with productivity issues?
A) Restructuring the way decisions are made in the organization
B) Determining which knowledge and skills employees will need in the future
C) Focusing on skills employees need to advance in their careers
D) Enhancing communication skills and processes
4. A team has been organized to look at an organizational restructure, under the leadership of the HR director. Following some early struggles, the team?ÿis now showing high levels of productivity. Many members demonstrate self-direction and initiative. What should the HR director do to encourage continued high?ÿperformance?
A) Provide vision and describe expectations.
B) Celebrate accomplishments and evaluate and foster improvement.
C) Increase levels of engagement and provide coaching.
D) Facilitate communication and group decision making.
5. A team has been organized to look at an organizational restructure, under the leadership of the HR director. Following some early struggles, the team?ÿis now showing high levels of productivity. Many members demonstrate self-direction and initiative. What should the HR director do to encourage continued high?ÿperformance?
A) Provide vision and describe expectations.
B) Celebrate accomplishments and evaluate and foster improvement.
C) Increase levels of engagement and provide coaching.
D) Facilitate communication and group decision making.
1. Right Answer: B
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2. Right Answer: A
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3. Right Answer: D
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4. Right Answer: B
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5. Right Answer: B
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2. Right Answer: A
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3. Right Answer: D
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4. Right Answer: B
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5. Right Answer: B
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