1. Which?ÿis an example of a manager's behavior that drives employee engagement?

A) Determining that innovation is key for success for the organization and fostering innovative performance for all roles
B) Allowing employees to focus their work solely in the areas of their strengths to ensure high productivity and effectiveness
C) Considering the consistency of a candidate's preferences with the organization's practices before offering employment
D) Cultivating and encouraging a 'work hard' atmosphere to impart a sense of accomplishment to employees



2. Employee turnover is on the rise, and management is looking for cost-effective ways to stop this trend by improving employee engagement. Which manager action can make an immediate improvement without affecting the budget?

A) Ask employees to refer friends for openings.
B) Launch an internal public relations campaign.
C) Show gratitude to employees by thanking them.
D) Threaten to give poor references to anyone who quits.



3. Why should an organization consider a high-performance culture and strategically invest in practices to keep high performers motivated and focused?

A) High performers have different needs and expectations than the mainstream workforce.
B) Succession planning and career development activities are made easier in this type of culture.
C) It becomes problematic to find successors in critical roles and positions if an employee exits.
D) Turnover can negatively impact organizational productivity, innovation, and relationships.



4. Which type of engagement can present risks to employees' well-being and to the sustainability of their engagement and performance?

A) Trait
B) Behavioral
C) Transactional
D) State



5. Which is most likely to occur when an organization's strategic plan is focused on creating an environment that promotes positive relations between employees and management and seeks to balance the needs of employees with those of the organization?

A) Management will have flexibility to apply policies on a case-by-case basis.
B) Employees feel trusted and secure and use benefits more frequently.
C) Management will be able to tailor incentives to employee motivation.
D) Employees will feel a greater sense of loyalty and will be more productive.