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Fri, 12 May 2023
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SHRM-SCP People Questions - Part 12
1. Assessing Employee Engagement An organization conducts a confidential survey of employees to assess workplace satisfaction. Responses are received from 75% of employees, and, after analyzing comments, management requires mandatory retraining of all supervisors. What important step has the organization omitted?
A) Responding to feedback
B) Ensuring ease of response
C) Prejudging results
D) Sharing feedback with stakeholders
2. HR?ÿat a professional services organization?ÿneeds to assess employee interest in a possible new benefit quickly. Which is the best vehicle HR should use?
A) Third-party-administered paper-based survey
B) Online survey
C) Individual interviews
D) Focus groups
3. A manager asks the HR manager to help with retaining a high-potential employee. Which of the following recommendations would best address this request?
A) Conduct a stay interview with the employee to identify job satisfiers and dissatisfiers that can be addressed.
B) Recommend a spot bonus for a particular project to reinforce behavior.
C) Identify training opportunities the employee is interested in and provide those.
D) Review previous exit interview data to determine what has led to turnover in the past.
4. A department manager is interested in knowing how his employees are doing with their work activities and how he can best support each employee on his team, particularly with issues within the manager's control. Which approach does this best describe?
A) Job shadowing
B) Stay interview
C) Informal mentoring
D) 360-degree assessment
5. To maximize senior leadership support of action to be taken on the results of a recent climate survey, which is the most important message for the HR manager to deliver?
A) Share only information that the leadership is committed to addressing.
B) Compare the organization's scores to those of other organizations to identify if a problem really exists.
C) Advise leadership to acknowledge strengths and weaknesses in practices and identify priority areas to focus on.
D) Recommend not engaging in surveys going forward, as how to engage employees is typically known within organizations.
A) Responding to feedback
B) Ensuring ease of response
C) Prejudging results
D) Sharing feedback with stakeholders
2. HR?ÿat a professional services organization?ÿneeds to assess employee interest in a possible new benefit quickly. Which is the best vehicle HR should use?
A) Third-party-administered paper-based survey
B) Online survey
C) Individual interviews
D) Focus groups
3. A manager asks the HR manager to help with retaining a high-potential employee. Which of the following recommendations would best address this request?
A) Conduct a stay interview with the employee to identify job satisfiers and dissatisfiers that can be addressed.
B) Recommend a spot bonus for a particular project to reinforce behavior.
C) Identify training opportunities the employee is interested in and provide those.
D) Review previous exit interview data to determine what has led to turnover in the past.
4. A department manager is interested in knowing how his employees are doing with their work activities and how he can best support each employee on his team, particularly with issues within the manager's control. Which approach does this best describe?
A) Job shadowing
B) Stay interview
C) Informal mentoring
D) 360-degree assessment
5. To maximize senior leadership support of action to be taken on the results of a recent climate survey, which is the most important message for the HR manager to deliver?
A) Share only information that the leadership is committed to addressing.
B) Compare the organization's scores to those of other organizations to identify if a problem really exists.
C) Advise leadership to acknowledge strengths and weaknesses in practices and identify priority areas to focus on.
D) Recommend not engaging in surveys going forward, as how to engage employees is typically known within organizations.
1. Right Answer: D
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2. Right Answer: B
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3. Right Answer: A
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4. Right Answer: B
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5. Right Answer: C
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Explanation: You can write comment
2. Right Answer: B
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3. Right Answer: A
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4. Right Answer: B
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5. Right Answer: C
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