1. Developing Employee Engagement and Retention Programs Leaders of a new high tech organization are seeking HR's expertise in retaining their highly skilled workforce, especially as the organization expands. When should HR start the employee retention strategies and practices?

A) During the organization's branding and recruitment efforts
B) Once candidates' background and reference checks are complete
C) After review and signed acknowledgment of receipt of the employee handbook
D) During the interview process through a realistic job preview



2. In the final round of hiring, an employer invites candidates to spend half a day working alongside an employee and an hour with HR reviewing total rewards and company policies. The employees who work with the candidates are chosen because of their tenure with the company?ÿand their strong performance ratings. The employees?ÿmay or may not be performing the job that is being filled. This practice has not increased retention levels. What might be wrong?

A) The plan should be implemented earlier in the hiring process.
B) The job preview may not be realistic.
C) Candidates are receiving too much information at this stage.
D) It gives candidates false hopes for career advancement.



3. Which of the following recommendations should the HR manager be sure to make to managers to help ensure a successful remote working arrangement?

A) Ensure that managers are consistent in making remote working options available to all employees.
B) Make remote work available to employees with the longest tenure, as they are typically more independent.
C) Ensure that employees who work remotely use the same days and times to simplify the schedule and minimize disruption.
D) Determine the kind of work and the work style of employees who would likely be successful.



4. What must HR do to overcome the?ÿbiggest challenge in?ÿimplementing an effective workplace flexibility strategy?

A) Confirm that senior leadership supports alternative work arrangements for all employees and departments.
B) Confirm that the immediate supervisor understands the requirements of the work role and?ÿits duties.
C) Confirm that employees have the technology to work remotely.
D) Confirm that the leadership style is predominantly task-oriented, minimizing the focus on relationship building with employees



5. A manager wants to implement a paid-time-off program for employees to volunteer in their local communities. What is the best way to respond to his request?

A) Implement programs allowing employees to use work time to volunteer in local communities.
B) Advise the manager to implement the idea in his own unit, using his discretion.
C) Initiate a joint management-employee committee to develop a policy for this type of program.
D) Explain that this will cause resistance from employees who choose not to volunteer.