1. What proactive step should an HR manager take to effectively and efficiently prepare her organization for continuity of operations?

A) Ask other companies about their plans and contingency workforce staffing.
B) Seek budget funding to increase programs and communication and to address critical incidents.
C) Request an increase in staff to hire an emergency preparedness coordinator.
D) Work with stakeholders to identify critical functions and acceptable operational levels.



2. Risk management is not a one-time event but rather an interactive and dynamic process. As an organization's risk awareness culture matures, how will its risk management processes change?

A) Quality assurance and continuous improvement will be promoted.
B) There will be more emphasis on upside risks (opportunities).
C) Staff will be trained in their areas of responsibility to observe details and record their memories as soon as possible.
D) More desktop exercises will be conducted, and there will be after-action debriefs to discuss lessons learned.



3. A company wants to ensure that it is able to react quickly and effectively in the event of a crisis. The vice president of HR is in charge of developing a crisis management plan. What is the first step the vice president should take?

A) Analyze the company's capabilities and hazards.
B) Establish a planning team.
C) Identify emergency response capabilities.
D) Review applicable federal and state regulations.



4. A global consulting organization with employees in 23 countries is concerned about the ability to communicate with employees during a crisis. The CEO asks the HR director to develop a written communication plan. What should be the HR director's first step?

A) Identify resources necessary for global communications.
B) Provide all workers with satellite phones to be used in emergencies.
C) Delegate the task to the technology department to create the appropriate tools.
D) Create an executive communication team to oversee the project.



5. A global organization that employs many people on international assignments has developed a crisis management plan related to potential terrorist attacks. How can HR evaluate plan effectiveness?

A) Evaluate the success of similar plans.
B) Train, test, and conduct drills.
C) Consult with reformed terrorists.
D) Survey international assignees.