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SPHRI Certification Exam Questions 2023 - Day 132
1. What is the best way to gather information about customer service problems and solutions since the representatives are located at headquarters?
A) HR should monitor the situation to ensure that the employee is in treatment.
B) Conduct a series of focus groups with customer service representatives.
C) Minimize confusion over issues such as vacation policy
D) Participants in a classic design are assigned randomly; those in the nonequivalent group design are not.
2. An organization that starts a foreign operation from scratch is said to be a __________venture.
A) The return on investment for this campaign is 500%. In this case the return on investment equals the value of the benefits received ($500,000) divided by the initial investment ($100,000). 500,000 / 100,000 * 100% = 500%
B) For the production line lead group, the best media to present this information is a video
C) Greenfield`
D) Porter's Five Forces model
3. Which of the following is an acceptable reason for discharging an employee in an employment-at-will state?
A) Determine the standards that are required to meet its new and existing business.
B) Mandy complained about her workload on a daily basis to her supervisor and anyone else who would listen to her.
C) Good communication
D) Run chart
4. Which of the following is true of balance sheets?
A) They show items that are measurable in financial terms
B) Involves incremental adjustments
C) History of customer complaints.
D) Employees report that the employee contributions are much higher than what they used to pay at their prior company
5. A support staff employee comes to work with a new look: a pierced lip and eyebrow. Can HR discipline the employee for a violation of the written company dress code?
A) Gain a solid understanding of the organization's new strategic loan origination system.
B) New products and services being deployed as part of the organization's competitive strategy.
C) illustrating what they can do to help meet the business units' needs
D) Maybe; if the focus is kept on the business reasons for the dress code standards.
A) HR should monitor the situation to ensure that the employee is in treatment.
B) Conduct a series of focus groups with customer service representatives.
C) Minimize confusion over issues such as vacation policy
D) Participants in a classic design are assigned randomly; those in the nonequivalent group design are not.
2. An organization that starts a foreign operation from scratch is said to be a __________venture.
A) The return on investment for this campaign is 500%. In this case the return on investment equals the value of the benefits received ($500,000) divided by the initial investment ($100,000). 500,000 / 100,000 * 100% = 500%
B) For the production line lead group, the best media to present this information is a video
C) Greenfield`
D) Porter's Five Forces model
3. Which of the following is an acceptable reason for discharging an employee in an employment-at-will state?
A) Determine the standards that are required to meet its new and existing business.
B) Mandy complained about her workload on a daily basis to her supervisor and anyone else who would listen to her.
C) Good communication
D) Run chart
4. Which of the following is true of balance sheets?
A) They show items that are measurable in financial terms
B) Involves incremental adjustments
C) History of customer complaints.
D) Employees report that the employee contributions are much higher than what they used to pay at their prior company
5. A support staff employee comes to work with a new look: a pierced lip and eyebrow. Can HR discipline the employee for a violation of the written company dress code?
A) Gain a solid understanding of the organization's new strategic loan origination system.
B) New products and services being deployed as part of the organization's competitive strategy.
C) illustrating what they can do to help meet the business units' needs
D) Maybe; if the focus is kept on the business reasons for the dress code standards.
1. Right Answer: B
Explanation:
2. Right Answer: C
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: D
Explanation:
Explanation:
2. Right Answer: C
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: D
Explanation:
80% DISCOUNT: SHRM-CP PRACTICE EXAMS Questions with detailed explanation 2023 - UPDATED
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