SPHRI Certification Exam Questions 2023 - Day 65

1. behavor based interview focus on

A) job ranking
B) Ranking method
C) cost sharing
D) real situations



2. If a customer service employee received a 95% satisfaction rating from their customers, what would be the main focus of the performance discussion

A) Conduct a series of focus groups with customer service representatives.
B) Planning for leadership positions versus frontline employees.
C) Determine the direction the product will take in the future
D) To identify the positive things done to achieve the 95% rating



3. A service job that requires only minority job applicants to have a high-school diploma is an example of

A) motivation of raters.
B) disparate treatment.
C) Comparative method
D) structured exercise.



4. Is it really necessary to send out an RFP for outsourcing services?

A) measure goals from the perspective of key stakeholders.
B) It is given for productivity gains resulting from a reduction in production time.
C) Yes, it helps ensure that the best, most cost-effective services are provided.
D) Creating, acquiring, sharing and managing knowledge to augment individual and organizational performance



5. An employee admits to having a drink at lunch and returning to work. The supervisor wants HR to terminate the employee. Which of the following statements BEST describes what HR should do?

A) Summarily discharge so there is no further confrontation and potential for workplace violence
B) determine the organization's financial strengths and weaknesses.
C) Confirm the scope of the business and establish a time line.
D) Inform the employee in writing that any further violation will lead to immediate dismissal.