1. A means of examining how people, materials, methods, machines, and environment combine to add value to a product or service. Uses tools such as flowcharts, affinity diagrams, and interrelationship diagraphs.
A) Workflow Analysis
B) Random Assignment
C) Job Analysis
D) Flat Management Model
2. An approach to large-scale organizational change that involves the analysis of positive and successful (rather than negative or failing) operations. The al 4-d cycle (discovery, dream, design, destiny) includes identifying areas for improvement, analyzing previous successes, searching for solutions, and developing an action plan.
A) Predictive Validity
B) Qualitative Analysis
C) Active Training
D) Appreciative Inquiry
3. Means probably true (not caused by chance) in statistics.
A) Passive Listening
B) Critical Path
C) Significant
D) Likert Scale
4. Leadership style in which leaders consult and share with teams before making decisions.
A) Participative Leadership
B) Supportive Leadership
C) Nominal Group Technique
D) Plan, Do Check, Act
5. A type of test reliability in which one test is split into two parts and the subject's scores on both halves are compared.
A) Continuous Variable
B) Construct Validity
C) Cost-Benefit Analysis
D) Split-Half Reliability
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