1. An HR director mentors an HR professional with little management experience. She is aware that her mentee often gets results from team members by bullying them. How should the HR director advise her mentee in regard to the bullying behavior?

A) Intimidation will not work on all people and in every situation.
B) He should explain to team members that he knows they all feel deeply about doing this task promptly and well.
C) Avoid this behavior in front of senior management.
D) Bullying will hurt the mentee's ability to get others to work with him.



2. A global task force is behind schedule on its project. Members from different regions and disciplines seem unable to understand one another's perspectives or priorities. Which component of emotional intelligence can best help the team leader understand the root problem?

A) Empathy
B) Self-awareness
C) Motivation
D) Social skills



3. Refer to the following scenario for the next 4 questions. A vice president of HR recently completed a SWOT assessment for the organization's?ÿCEO. A major part of her conclusions is that employee morale is at a crisis point. The last employee engagement survey was conducted four years ago, with negative feedback in all areas, particularly about trust and respect for supervisors?ÿand management. Employees did give high marks to the company's senior management, especially the CEO, who employees feel is an inspiring, visionary leader who sincerely cares about them. The vice president decides that the best way to improve morale and employee relations throughout the company is to administer a new employee engagement survey and use the previous results as a baseline for data comparisons to assess changes. The CEO supports the action plan. The vice president learns that the administrator of the previous employee satisfaction survey is no longer in business. An Internet search identifies several alternatives, and she has the questions from the previous survey. What is the best next step for the vice president of HR to take?

A) A. Quickly develop a request for proposal and send it to at least five of the survey service providers, allowing a three-week response time.
B) B. Use a ubiquitous, inexpensive, and reputable web-based survey tool that can easily be initiated.
C) C. Delegate this task to the employee relations manager, setting expectations that this is to be a top priority and a new vendor must be selected as soon as possible.
D) D. Inform the CEO that the prior service provider is no longer an option and ask what to do next.



4. The employee relations manager informs the vice president of HR that they have run demographic reports and have found that almost half of the current workforce has less than four years of service, which raises the question of whether the old survey will be a valid baseline. What would be the most effective response?

A) A. The vice president should consult with the CEO as to the aging of the data that was intended to serve as a baseline, compounded with the workforce turnover since that time.
B) B. The vice president should ignore the employee relations manager's input, since she has already committed to using the baseline results of four years ago as outlined with the CEO.
C) C. The vice president should request that the employee relations manager not share this information with the CEO since it really has no impact anyway.
D) D. The vice president should thank the employee relations manager for the information, point out that a majority of the workforce was here then, and proceed with the survey.



5. The vice president is presenting the new employee engagement survey at the leadership team meeting. Within three minutes of beginning the presentation, the chief information officer (CIO) interrupts and says, 'I wasn't even here four years ago. Why do we care about the old results now?' How should the vice president respond?

A) A. Ask how many other department heads were not with the company at the time of the last survey.
B) B. Recognize the CIO's feedback as valid and provide the percentage of people who were not with the organization four years ago. Indicate that because it is the same company, the data of four years ago is a valid baseline for comparison.
C) C. Collect all the results from the old survey, thank the CIO for the comment, and state that given the age of the prior results there is no point in using that data now.
D) D. Respectfully thank the CIO for the observation, and express that this has already been considered by the HR department in developing the survey rollout plans, which will not change.