1. Which of the following describes a framework a framework that links business strategies with day-to-day activities?
A) Organizational Values
B) Management by Objective (MVO)
C) Strategic Plan
D) Balanced Scorecard
2. When communicating cross-culturally, which of the following filters is the LEAST likely to impact and distort the message sent?
A) Culture
B) Language
C) Non-verbal cues
D) Experiences
3. A company has two locations and is in the domestic stage of globalization. The firm has identified an objective to become a truly multinational corporation in 5 years in order to become competitive and reduce overall costs of operations. Given this strategic goal, which of the following international assignments would result in the highest ROI?
A) Operations executive with the following tangible costs = $180,000 salary + $70,000 allowances + $60,000 services to open up operations in the second location
B) Human resources manager with the following tangible costs = $105,000 salary + $70,000 allowances + $60,000 services to open up operations in the second location
C) Customer service coordinator with the following tangible costs = $55,000 salary + $50,000 allowances + $30,000 services to open up the market in the second location
D) Sales executive with the following tangible costs = $180,000 salary + $70,000 allowances + $60,000 services to open up the market in the second location
4. A company just posted openings for entry-level finance positions. There were 400 total job applicants. The organization narrows the candidate pool to 20 qualified applicants and schedules interviews with all of them. The company offers employment to 10 applicants and 6 individuals accept the offers. What is the yield ratio of offers to interviews?
A) 50%
B) 60%
C) 2.50%
D) 33%
5. Which of the following is the next step in the change management process after an organization discusses the need for change?
A) Establish a plan and a time line
B) Implement and evaluate change
C) Communicate the change plan
D) Prepare alternative plans
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