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SHRM-CP Certification Exam Questions 2023 - Day 53
1. Which tool enables organizations to capture information about attendance, exam results, and evaluation survey responses?
A) Rapid development tools
B) Knowledge management systems
C) Courseware authoring tools
D) Learning management systems
2. What does an effective pre- and post-test training assessment measure?
A) Time needed to improve performance
B) Effect of training on organizational goals
C) Changes in knowledge before and after training
D) Overall satisfaction of employees
3. Which is a primary barrier to transfer of training?
A) Lack of evaluation
B) Lack of reinforcement
C) Impractical training programs
D) Acceptance of change
4. Gaps between actual and desired performance are best identified in which phase of the ADDIE process?
A) Analysis
B) Design
C) Development
D) Evaluation
5. Training activities that require participants to debate employment practices may be difficult for employees from what type of culture?
A) Small power distance culture
B) Large power distance culture
C) Low-context culture
D) High-context culture
6. Which is the primary purpose of creating and communicating training program objectives?
A) To satisfy the key stakeholders about the value of training
B) To alert participants to the most important content
C) To support measurement of the acquisition of learning
D) To determine who is qualified to attend the training
7. What is the primary purpose of the analysis step of the ADDIE process?
A) To identify gaps between actual and desired performance
B) To create learning activities and identify cultural differences
C) To set goals and objectives for the training program
D) To customize learning methods for local audiences
8. Which level of learner participation offers the best opportunity for retention?
A) Demonstrating
B) Immediate use
C) Lecturing
D) Reading
9. In an e-learning environment, what type of learning is being used when participants gather for discussion online at a specific time?
A) Distance learning
B) Synchronous learning
C) Customized learning
D) Asynchronous learning
10. The group of individuals you will be delivering training to like both interaction and a safe learning environment. Which of the following adult learning principles applies in this case?
A) Providing real-world issues or examples to show how learning can be transferred back to jobs
B) Allowing debate and challenge of ideas but managing disagreements so as to be respectful of all perspectives
C) Listening to and respecting trainees' opinions to promote a positive and respectful learning environment for all
D) Setting clear objectives in order to discover each trainee's anticipated learning outcomes
A) Rapid development tools
B) Knowledge management systems
C) Courseware authoring tools
D) Learning management systems
2. What does an effective pre- and post-test training assessment measure?
A) Time needed to improve performance
B) Effect of training on organizational goals
C) Changes in knowledge before and after training
D) Overall satisfaction of employees
3. Which is a primary barrier to transfer of training?
A) Lack of evaluation
B) Lack of reinforcement
C) Impractical training programs
D) Acceptance of change
4. Gaps between actual and desired performance are best identified in which phase of the ADDIE process?
A) Analysis
B) Design
C) Development
D) Evaluation
5. Training activities that require participants to debate employment practices may be difficult for employees from what type of culture?
A) Small power distance culture
B) Large power distance culture
C) Low-context culture
D) High-context culture
6. Which is the primary purpose of creating and communicating training program objectives?
A) To satisfy the key stakeholders about the value of training
B) To alert participants to the most important content
C) To support measurement of the acquisition of learning
D) To determine who is qualified to attend the training
7. What is the primary purpose of the analysis step of the ADDIE process?
A) To identify gaps between actual and desired performance
B) To create learning activities and identify cultural differences
C) To set goals and objectives for the training program
D) To customize learning methods for local audiences
8. Which level of learner participation offers the best opportunity for retention?
A) Demonstrating
B) Immediate use
C) Lecturing
D) Reading
9. In an e-learning environment, what type of learning is being used when participants gather for discussion online at a specific time?
A) Distance learning
B) Synchronous learning
C) Customized learning
D) Asynchronous learning
10. The group of individuals you will be delivering training to like both interaction and a safe learning environment. Which of the following adult learning principles applies in this case?
A) Providing real-world issues or examples to show how learning can be transferred back to jobs
B) Allowing debate and challenge of ideas but managing disagreements so as to be respectful of all perspectives
C) Listening to and respecting trainees' opinions to promote a positive and respectful learning environment for all
D) Setting clear objectives in order to discover each trainee's anticipated learning outcomes
1. Right Answer: D
Explanation: Learning management systems (LMSs) are software applications that enable organizations to manage learning functions. They serve as a repository of administrative information regarding employees' participation in development programs. For example, many LMSs capture information about attendance, exam results, and participants' survey responses
2. Right Answer: C
Explanation: With pre- and post-test measurements, a baseline of knowledge is established before the beginning of training and then, once training is completed, a second measurement is obtained and scores are compared for possible improvement.
3. Right Answer: B
Explanation: The primary barrier participants experience is the lack of reinforcement and support when they try to apply training to the job.
4. Right Answer: A
Explanation: Training gaps are best identified during the assessment phase of training. The design and development of the training program and evaluation tools are based on the performance gap analysis.
5. Right Answer: B
Explanation: In large power distance organizations, less powerful employees accept autocratic and paternalistic structures and may be unwilling to debate or question decisions of leadership.
6. Right Answer: C
Explanation: Objectives not only guide the development of the course; they also provide a way to measure learning when training is completed. A company conducts a sexual harassment training program for first-line supervisors and managers due to the unacceptable level of complaints. Which action should HR take to best show the effectiveness of the training? Send out an evaluation form three months after the training. Document the number of complaints before and after training. Ask attendees how the training will reduce harassment complaints. Ask managers to observe employee behavior on the job. The results level is the highest level of training evaluation. Although it may be difficult to separate other factors from the training, a quantifiable result pinpoints the effect on organizational goals.
7. Right Answer: A
Explanation: The analysis phase of the process focuses on identifying the organization's developmental needs. Data is collected to identify gaps between actual and desired performance.
8. Right Answer: B
Explanation: Immediate use of learning provides a 90% or higher retention rate in on-the-job activities.
9. Right Answer: B
Explanation: Synchronous learning is when participants interact in real time; asynchronous learning is when participants access the learning materials at different times. Distance learning is when instruction is delivered to locations away from a classroom with no specific time element.
10. Right Answer: B
Explanation: Allowing debate and challenge of ideas is most suitable for adult learners who prefer interaction up to certain degree. The other options work best for adult learners who have other learning styles and preferences
Explanation: Learning management systems (LMSs) are software applications that enable organizations to manage learning functions. They serve as a repository of administrative information regarding employees' participation in development programs. For example, many LMSs capture information about attendance, exam results, and participants' survey responses
2. Right Answer: C
Explanation: With pre- and post-test measurements, a baseline of knowledge is established before the beginning of training and then, once training is completed, a second measurement is obtained and scores are compared for possible improvement.
3. Right Answer: B
Explanation: The primary barrier participants experience is the lack of reinforcement and support when they try to apply training to the job.
4. Right Answer: A
Explanation: Training gaps are best identified during the assessment phase of training. The design and development of the training program and evaluation tools are based on the performance gap analysis.
5. Right Answer: B
Explanation: In large power distance organizations, less powerful employees accept autocratic and paternalistic structures and may be unwilling to debate or question decisions of leadership.
6. Right Answer: C
Explanation: Objectives not only guide the development of the course; they also provide a way to measure learning when training is completed. A company conducts a sexual harassment training program for first-line supervisors and managers due to the unacceptable level of complaints. Which action should HR take to best show the effectiveness of the training? Send out an evaluation form three months after the training. Document the number of complaints before and after training. Ask attendees how the training will reduce harassment complaints. Ask managers to observe employee behavior on the job. The results level is the highest level of training evaluation. Although it may be difficult to separate other factors from the training, a quantifiable result pinpoints the effect on organizational goals.
7. Right Answer: A
Explanation: The analysis phase of the process focuses on identifying the organization's developmental needs. Data is collected to identify gaps between actual and desired performance.
8. Right Answer: B
Explanation: Immediate use of learning provides a 90% or higher retention rate in on-the-job activities.
9. Right Answer: B
Explanation: Synchronous learning is when participants interact in real time; asynchronous learning is when participants access the learning materials at different times. Distance learning is when instruction is delivered to locations away from a classroom with no specific time element.
10. Right Answer: B
Explanation: Allowing debate and challenge of ideas is most suitable for adult learners who prefer interaction up to certain degree. The other options work best for adult learners who have other learning styles and preferences
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