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SHRM-CP Certification Exam Questions 2023 - Part 35
1. The Advantage Software company is looking to hire more employees to meet the company's growing demands for its products. The company has not analyzed jobs or created the job descriptions, specifications, or competencies for the positions needed. Since establishment until now, they simply allow all the managers to hire any role they wanted within their budget constraint. It is not clear how many employees need to be hired, and the leadership in the departments needs help figuring out their budget. Certainly, there is a need to change their hiring process to their growth phase.What response should HR provide to this request?
A) Recommend training the manager to improve their skillset in hiring and total rewards decisions
B) Recommend creating a process that includes job analysis and job evaluation for these positions
C) Recommend completing the job description and then the job evaluation process or benchmarking the positions from a salary survey
D) Recommend completing the job description using the data from previous hires
2. According to Daniel Goleman, a researcher on emotional intelligence (EI), there are five main aspects of emotional intelligence. Which of the following is not one of these five main aspects?
A) Knowing your emotions
B) Managing conflicts
C) Managing your emotions
D) Managing relationships
3. Under the Uniform Guidelines on Employee Selection Procedures ('Uniform Guidelines'), adverse impact occurs when the selection rate for an employment decision works to the disadvantage of a protected class. What is the selection rate that determines a protected class has been adversely impacted?
A) 70%
B) 75%
C) 85%
D) 80%
4. Which methodology identifies bottlenecks one at a time until a company achieves the desired goal?
A) Six Sigma
B) Flow Charts
C) Theory of Constraints
D) Total Quality Management
5. This proprietary job evaluation method focuses on three factors called know-how, problem-solving, and accountability. Within these factors are specific statements such as 'procedural proficiency.â? What's this type of job evaluation method?
A) The Hay profile method
B) Paired-comparison method
C) Job-ranking method
D) The point factor method
A) Recommend training the manager to improve their skillset in hiring and total rewards decisions
B) Recommend creating a process that includes job analysis and job evaluation for these positions
C) Recommend completing the job description and then the job evaluation process or benchmarking the positions from a salary survey
D) Recommend completing the job description using the data from previous hires
2. According to Daniel Goleman, a researcher on emotional intelligence (EI), there are five main aspects of emotional intelligence. Which of the following is not one of these five main aspects?
A) Knowing your emotions
B) Managing conflicts
C) Managing your emotions
D) Managing relationships
3. Under the Uniform Guidelines on Employee Selection Procedures ('Uniform Guidelines'), adverse impact occurs when the selection rate for an employment decision works to the disadvantage of a protected class. What is the selection rate that determines a protected class has been adversely impacted?
A) 70%
B) 75%
C) 85%
D) 80%
4. Which methodology identifies bottlenecks one at a time until a company achieves the desired goal?
A) Six Sigma
B) Flow Charts
C) Theory of Constraints
D) Total Quality Management
5. This proprietary job evaluation method focuses on three factors called know-how, problem-solving, and accountability. Within these factors are specific statements such as 'procedural proficiency.â? What's this type of job evaluation method?
A) The Hay profile method
B) Paired-comparison method
C) Job-ranking method
D) The point factor method
1. Right Answer: B
Explanation: This is the best answer because completing a process for job analysis and job evaluation will yield objective information on each position, provide legal protection in the future, and improve the understanding of the job's value and job's worth.
2. Right Answer: B
Explanation: Managing conflict is not one of the five aspects of EI according to Daniel Goleman. The five main aspects of EI are: 1) Knowing your emotions; 2) Managing your emotions; 3) Motivating yourself; 4) Recognizing and understanding other people's emotions; 5) Managing relationship.
3. Right Answer: D
Explanation: The Uniform Guidelines establish that adverse impact occurs when the selection rate for a protected class is less than 80% of the rate for the class with the highest selection rate. This is commonly known as the 80% rule or the four-fifths rule.
4. Right Answer: C
Explanation: The theory of constraints identifies the 'weakest link' that is preventing a company from achieving a particular goal and then eliminates it. After this constraint is eliminated, you begin working on identifying and eliminating the nest constraint.
5. Right Answer: A
Explanation: The Hay profile method is a job evaluation method that focuses on three factors called know-how, problem-solving, and accountability.
Explanation: This is the best answer because completing a process for job analysis and job evaluation will yield objective information on each position, provide legal protection in the future, and improve the understanding of the job's value and job's worth.
2. Right Answer: B
Explanation: Managing conflict is not one of the five aspects of EI according to Daniel Goleman. The five main aspects of EI are: 1) Knowing your emotions; 2) Managing your emotions; 3) Motivating yourself; 4) Recognizing and understanding other people's emotions; 5) Managing relationship.
3. Right Answer: D
Explanation: The Uniform Guidelines establish that adverse impact occurs when the selection rate for a protected class is less than 80% of the rate for the class with the highest selection rate. This is commonly known as the 80% rule or the four-fifths rule.
4. Right Answer: C
Explanation: The theory of constraints identifies the 'weakest link' that is preventing a company from achieving a particular goal and then eliminates it. After this constraint is eliminated, you begin working on identifying and eliminating the nest constraint.
5. Right Answer: A
Explanation: The Hay profile method is a job evaluation method that focuses on three factors called know-how, problem-solving, and accountability.
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