1. What action would best support a group creativity session?

A) Make a list of rebuttals for concerns that will likely be raised.
B) Start thinking of responses only after listening to what each person has to say.
C) Think of possible responses to facilitate smooth transitions as others speak.
D) Generate a conscious idea of what the various contributors will likely say.



2. Communicating Strategically Which is the best reason to use social media channels for corporate communication?

A) Social media channels provide instantaneous feedback to leaders about employee responses.
B) Social media confer more credibility to the corporate message.
C) Social media channels provide more control over the corporate image.
D) Social media are accepted and used universally by all employees.



3. What would make for the most effective presentation to senior management to ask for the purchase of HRIS technology?

A) Detailed presentation that shows proofs for all points
B) Glossy presentation that states only what the customer wants to hear
C) Bold presentation that glosses over negative points
D) Dynamic presentation that focuses only on key points



4. A company has developed a new performance evaluation tool that it plans to roll out within the next couple of months. Which stakeholder group should HR recommend to explain the detailed change to the employees?

A) HR function, since they were instrumental in developing the new tool
B) Consulting firm, since there will most likely be resistance to this change
C) Managers, since they will be implementing and sustaining the changes
D) Organization's senior leaders, since this is a company-wide change



5. Refer to the following scenario for the next 4 questions. A company sends a team of employees and one field supervisor to a customer's location for a week. Employees stay in hotel rooms, two employees per room, and receive a daily meal allowance that allows the purchase of one alcoholic beverage. At dinner one evening, the employees have a few alcoholic beverages, and then they return to the hotel, where one employee passes out in the parking lot. The other employees call an ambulance, and emergency personnel ask if the unconscious employee takes any medication. The employee who shares a room with the unconscious employee goes to the room and finds the employee's medication bottles. No one rides in the ambulance or follows it to the hospital. The field supervisor calls HR to report the incident. The HR manager asks if the employee's spouse has been called and which hospital the employee was admitted to. No one knows where the employee has been taken, nor has the employee been in contact with anyone. The field supervisor locates the employee, who is in serious condition. The employee remains unconscious; it is unknown if the employee will recover from the incident. Management wants to end the employment relationship with the employee. What can HR do to ensure that all employees understand the company's daily meal allowance policy?

A) A. Take no action, since it has not been determined that the employee's medical condition is related to alcohol consumption.
B) B. E-mail the company's daily meal allowance policy to all employees and direct the employees to review it.
C) C. Distribute the policy to employees and provide a venue to review it and answer questions.
D) D. Forward the policy to supervisors and rely on them to review the policy with each of their employees.