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SHRM-CP Competencies Questions - Part 28
1. The HR director confirms that absence of diversity is an issue in certain departments. Given the organization's lack of recognition, what is the next step he should take?
A) A. Discipline the interviewers for engaging in discriminatory hiring practices that have occurred.
B) B. Explain to interviewers and managers why diversity among employees is good for business.
C) C. Encourage interviewers to read a copy of the company's diversity policy.
D) D. Develop a company-wide diversity hiring program to help reverse this identified trend.
2. Which action should the HR director take to encourage department heads to use a new hiring process?
A) A. Conduct an audit of company-wide hiring practices to demonstrate internal discrepancies.
B) B. Present anecdotal evidence from similar companies that show the benefits of a centralized hiring processes.
C) C. Conduct a benchmarking study to compare the organization's hiring outcomes (diversity, etc.) to those of similar organizations.
D) D. Ask department heads what data they would need from a new hiring process.
3. A well-funded Asian art museum includes a new traditional tea garden that can accommodate both public and private events. Current staff have little understanding of Japanese tea rituals, and the museum is willing to invest in staff development. Which is the best approach HR should recommend to develop cultural awareness and appreciation for theΒ tea garden experience?
A) Transfer a tea ceremony master from Tokyo to train the event planning staff.
B) Conduct internal training on tea culture experience that includes proper behavior.
C) Travel to Tokyo to experience tea culture and tourΒ tea gardens.
D) Have the team divide assignments to research the tea garden experience by topic and cross-train each other.
4. HR has four tools,Β often referred to as the 4 Ts, that it can use to influence managerial practices and develop new managerial skills. Travel, training, and transfers are three of the tools. What is the fourth, and what is its purpose?
A) Technology. Mobile applications are making international assignments less isolating and are improving cross-cultural communication.
B) Teams. Working on global teams and international projects helps executives develop cross-cultural management skills.
C) Tracking. Performance and process evaluation metrics can teach executives to self-manage their cross-cultural skill development.
D) Task orientation. This involves teaching managers to focus on task goals instead of established diversity-based innovations.
5. Which two tendencies are critical to acquiring a global mindset?
A) Parochialism and exclusiveness
B) Cosmopolitanism and sophistication
C) Ethnocentrism and self-satisfaction
D) Curiosity and change acceptance
A) A. Discipline the interviewers for engaging in discriminatory hiring practices that have occurred.
B) B. Explain to interviewers and managers why diversity among employees is good for business.
C) C. Encourage interviewers to read a copy of the company's diversity policy.
D) D. Develop a company-wide diversity hiring program to help reverse this identified trend.
2. Which action should the HR director take to encourage department heads to use a new hiring process?
A) A. Conduct an audit of company-wide hiring practices to demonstrate internal discrepancies.
B) B. Present anecdotal evidence from similar companies that show the benefits of a centralized hiring processes.
C) C. Conduct a benchmarking study to compare the organization's hiring outcomes (diversity, etc.) to those of similar organizations.
D) D. Ask department heads what data they would need from a new hiring process.
3. A well-funded Asian art museum includes a new traditional tea garden that can accommodate both public and private events. Current staff have little understanding of Japanese tea rituals, and the museum is willing to invest in staff development. Which is the best approach HR should recommend to develop cultural awareness and appreciation for theΒ tea garden experience?
A) Transfer a tea ceremony master from Tokyo to train the event planning staff.
B) Conduct internal training on tea culture experience that includes proper behavior.
C) Travel to Tokyo to experience tea culture and tourΒ tea gardens.
D) Have the team divide assignments to research the tea garden experience by topic and cross-train each other.
4. HR has four tools,Β often referred to as the 4 Ts, that it can use to influence managerial practices and develop new managerial skills. Travel, training, and transfers are three of the tools. What is the fourth, and what is its purpose?
A) Technology. Mobile applications are making international assignments less isolating and are improving cross-cultural communication.
B) Teams. Working on global teams and international projects helps executives develop cross-cultural management skills.
C) Tracking. Performance and process evaluation metrics can teach executives to self-manage their cross-cultural skill development.
D) Task orientation. This involves teaching managers to focus on task goals instead of established diversity-based innovations.
5. Which two tendencies are critical to acquiring a global mindset?
A) Parochialism and exclusiveness
B) Cosmopolitanism and sophistication
C) Ethnocentrism and self-satisfaction
D) Curiosity and change acceptance
1. Right Answer: B
Explanation: B is the best answer, because it provides an immediate first step to educating those directly involved in the process on the need for diversity. A and C are incorrect, because they do not solve the problem nor do they facilitate communication about the lack of diversity. D is incorrect as an immediate next step. Developing a diversity hiring program is needed, but it is a longer-term solution that will require formal communication and education.
2. Right Answer: C
Explanation: C is the best answer, because it uses metrics to demonstrate inefficiencies and support process improvement recommendations. A and D are incorrect, because they do not demonstrate the benefits of a new hiring process. B is incorrect. Anecdotal evidence will not suffice; data based on empirical evidence is needed.
3. Right Answer: C
Explanation: For the event planning staff to develop cultural awareness and appreciation for the rooftop tea garden experience, they should travel to Tokyo, if possible. The other options may aid staff understanding but will not offer the cultural immersion to allow them to return and relay the experience that clients will expect.
4. Right Answer: B
Explanation: The 4 Ts are travel, teams, training, and transfers. They can be valuable strategies for creating a global mindset and enhancing the multicultural awareness of leaders and senior managers. In regard to teams, managers can be trained to form all their teams with an eye toward diversity and inclusion (gender, generational, cultural, etc.), not just for its own sake but for the advantages in problem solving and innovation created by more diverse teams.
5. Right Answer: D
Explanation: A global mindset is characterized by intellectual curiosity, a desire to understand larger contexts and multiple perspectives. Employees with a global mindset tend to see change as an opportunity.
Explanation: B is the best answer, because it provides an immediate first step to educating those directly involved in the process on the need for diversity. A and C are incorrect, because they do not solve the problem nor do they facilitate communication about the lack of diversity. D is incorrect as an immediate next step. Developing a diversity hiring program is needed, but it is a longer-term solution that will require formal communication and education.
2. Right Answer: C
Explanation: C is the best answer, because it uses metrics to demonstrate inefficiencies and support process improvement recommendations. A and D are incorrect, because they do not demonstrate the benefits of a new hiring process. B is incorrect. Anecdotal evidence will not suffice; data based on empirical evidence is needed.
3. Right Answer: C
Explanation: For the event planning staff to develop cultural awareness and appreciation for the rooftop tea garden experience, they should travel to Tokyo, if possible. The other options may aid staff understanding but will not offer the cultural immersion to allow them to return and relay the experience that clients will expect.
4. Right Answer: B
Explanation: The 4 Ts are travel, teams, training, and transfers. They can be valuable strategies for creating a global mindset and enhancing the multicultural awareness of leaders and senior managers. In regard to teams, managers can be trained to form all their teams with an eye toward diversity and inclusion (gender, generational, cultural, etc.), not just for its own sake but for the advantages in problem solving and innovation created by more diverse teams.
5. Right Answer: D
Explanation: A global mindset is characterized by intellectual curiosity, a desire to understand larger contexts and multiple perspectives. Employees with a global mindset tend to see change as an opportunity.
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