SHRM-CP Exam β Last-Minute Tips & Encouragement
Tue, 05 May 2026
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SHRM-CP Competencies Questions - Part 35
1. The day following the groundskeeper's termination, another resort employee calls the HR manager to state that the termination was too severe and that the groundskeeper made a mistake but has otherwise had a good employment record. How should the HR manager respond?
A) A. Tell the caller that it is inappropriate to give the HR manager feedback about this issue.
B) B. Ask the caller if he was a witness to the incident, and, if so, would he be willing to provide a written statement on what he saw and heard.
C) C. Promise the caller that the HR manager will look at the groundskeeper's employment history and discuss it further with the director.
D) D. Ask the caller how he feels about the director's leadership and if there are any cases of unfair treatment he can recall.
2. Two weeks after discharge, the groundskeeper contacts the HR manager and claims he was discriminated against due to his age and presumptions that he could not meet that the physical demands of the job, particularly during the summer heat. He points out that this is why the director hired much younger college students. How should the HR manager respond?
A) A. Inform the groundskeeper that, since he is a former employee, the HR manager has no obligation to investigate the allegations of discrimination and end the call.
B) B. Let the groundskeeper know that if he wishes to pursue allegations of discrimination, he can sue the company; however, the HR manager can do nothing further.
C) C. Inform the groundskeeper that it would be futile to argue the termination because it was clear that he was intoxicated.
D) D. Advise the groundskeeper that the HR manager can schedule a time and day for him to come in to the office to discuss the situation.
3. What type of law is based on written codes such as laws, rules, or regulations?
A) Common law
B) Religious law
C) Extraterritorial law
D) Civil lawΒ
4. Marketing and IT are collaborating on a new system that will allow customer service representatives to access and change customer accounts directly (for example, to create sales credits). Which action should HR take to create value for this effort?
A) Creating of project charter for the team
B) Performing quality control testing before release
C) Identifying at what points users need account access
D) Facilitating process training for all users
5. What is the most accurate characterization of business value?
A) It is a concern for leaders more than employees.
B) Value may be different in different organizations.
C) It is determined by external stakeholders and experts.
D) It is measured by financial performance.
A) A. Tell the caller that it is inappropriate to give the HR manager feedback about this issue.
B) B. Ask the caller if he was a witness to the incident, and, if so, would he be willing to provide a written statement on what he saw and heard.
C) C. Promise the caller that the HR manager will look at the groundskeeper's employment history and discuss it further with the director.
D) D. Ask the caller how he feels about the director's leadership and if there are any cases of unfair treatment he can recall.
2. Two weeks after discharge, the groundskeeper contacts the HR manager and claims he was discriminated against due to his age and presumptions that he could not meet that the physical demands of the job, particularly during the summer heat. He points out that this is why the director hired much younger college students. How should the HR manager respond?
A) A. Inform the groundskeeper that, since he is a former employee, the HR manager has no obligation to investigate the allegations of discrimination and end the call.
B) B. Let the groundskeeper know that if he wishes to pursue allegations of discrimination, he can sue the company; however, the HR manager can do nothing further.
C) C. Inform the groundskeeper that it would be futile to argue the termination because it was clear that he was intoxicated.
D) D. Advise the groundskeeper that the HR manager can schedule a time and day for him to come in to the office to discuss the situation.
3. What type of law is based on written codes such as laws, rules, or regulations?
A) Common law
B) Religious law
C) Extraterritorial law
D) Civil lawΒ
4. Marketing and IT are collaborating on a new system that will allow customer service representatives to access and change customer accounts directly (for example, to create sales credits). Which action should HR take to create value for this effort?
A) Creating of project charter for the team
B) Performing quality control testing before release
C) Identifying at what points users need account access
D) Facilitating process training for all users
5. What is the most accurate characterization of business value?
A) It is a concern for leaders more than employees.
B) Value may be different in different organizations.
C) It is determined by external stakeholders and experts.
D) It is measured by financial performance.
1. Right Answer: B
Explanation: B is the best answer. By asking whether the caller was a witness, the HR manager can determine if the caller is just expressing his personal opinion and is not providing information relevant to the case. If he was a witness, then collecting his statement would be appropriate for case documentation. This option is best because it is not dismissive and allows the HR manager to listen actively while not commenting on the case herself. A is incorrect. The HR manager should encourage employees to provide feedback; however, it would be inappropriate for the HR manager to discuss matters regarding other employees. C is incorrect. Making promises serves no useful purpose, and the groundskeeper's employment history is not relevant to the gross misconduct incident. D is incorrect. It undermines the director and looks to the past.
2. Right Answer: D
Explanation: D is the best answer. Postponing the conversation in order to gather data and contact the company's labor attorney for advice first is the best solution. A is incorrect. Although it may be wise to keep the conversation brief, being so dismissive might anger the former employee into calling a lawyer. B is incorrect. The HR manager should not prompt an ex-employee to consider litigation against the company. C is incorrect. The HR manager should not make any comments prior to gathering data and speaking to the company's labor attorney. Moreover, it would be inappropriate for the HR manager to offer this type of advice, especially in an accusatory fashion.
3. Right Answer: D
Explanation: Civil law is applied in a deductive fashion to each legal case, starting with the abstract rule that is stated in the nationβs civil law code and approved by legislative bodies.
4. Right Answer: D
Explanation: The most logical contribution for HR is to provide appropriate training in the use of the new system. HR could also advise on data privacy issues. Technical issues, such as testing or design, are best left to those who are most familiar with the process. The project charter should be created by the project leader, who, in this case, will probably be from IT or marketing.
5. Right Answer: B
Explanation: Because value is tied to an organization's mission, the definition of value will vary. It may not be solely financial and may depend on internal assessment rather than external judges. The need to create the desired value must be communicated to and understood by the entire organization.
Explanation: B is the best answer. By asking whether the caller was a witness, the HR manager can determine if the caller is just expressing his personal opinion and is not providing information relevant to the case. If he was a witness, then collecting his statement would be appropriate for case documentation. This option is best because it is not dismissive and allows the HR manager to listen actively while not commenting on the case herself. A is incorrect. The HR manager should encourage employees to provide feedback; however, it would be inappropriate for the HR manager to discuss matters regarding other employees. C is incorrect. Making promises serves no useful purpose, and the groundskeeper's employment history is not relevant to the gross misconduct incident. D is incorrect. It undermines the director and looks to the past.
2. Right Answer: D
Explanation: D is the best answer. Postponing the conversation in order to gather data and contact the company's labor attorney for advice first is the best solution. A is incorrect. Although it may be wise to keep the conversation brief, being so dismissive might anger the former employee into calling a lawyer. B is incorrect. The HR manager should not prompt an ex-employee to consider litigation against the company. C is incorrect. The HR manager should not make any comments prior to gathering data and speaking to the company's labor attorney. Moreover, it would be inappropriate for the HR manager to offer this type of advice, especially in an accusatory fashion.
3. Right Answer: D
Explanation: Civil law is applied in a deductive fashion to each legal case, starting with the abstract rule that is stated in the nationβs civil law code and approved by legislative bodies.
4. Right Answer: D
Explanation: The most logical contribution for HR is to provide appropriate training in the use of the new system. HR could also advise on data privacy issues. Technical issues, such as testing or design, are best left to those who are most familiar with the process. The project charter should be created by the project leader, who, in this case, will probably be from IT or marketing.
5. Right Answer: B
Explanation: Because value is tied to an organization's mission, the definition of value will vary. It may not be solely financial and may depend on internal assessment rather than external judges. The need to create the desired value must be communicated to and understood by the entire organization.
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