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SHRM-CP Competencies Questions - Part 48
1. What do the final stages ofΒ Kurt Lewin's and John Kotter's models of change management primarily focus on?
A) Emotional effects on stakeholders
B) Sustaining the change in the organization
C) Providing a clear sense of the future
D) Tools to implement the change
2. An HR consultant wants to recommend implementing a quality-oriented strategy that will increase revenue for the organization. Which would be the best first step to implementing the strategy?
A) Gain management commitment to necessary investments and changes.
B) Implement quality assurance practices in all parts of the company.
C) Develop a rewards system that is aligned with quality results.
D) Train work units in new quality assurance procedures.
3. An HR team has mined the ERP database for data related to implementation of the performance management system. What step must they complete before proceeding to analysis of the data?
A) Assessment
B) Application
C) Acquisition
D) Aggregation
4. What is a practical way to developΒ the credibility of HR staff as data advocates?
A) Subscribe to major HR and organizational psychology journals.
B) Send HR representatives to meetings of other functions to discuss HR's role.
C) HireΒ HR staff with more advanced degrees.
D) Ensure that the results of all HR activities are measured.
5. Which action best illustrates the use of evidence-based decision making in HR?
A) Staff participates in monthly lunches to discuss recent studies in journals on organizational performance.
B) HR documents and educates all staff about standard operating procedures.
C) Staff performs a regression analysis to identify likely factors for success in candidate profiles.
D) A director bases promotion decisions on the recommendations of trusted staff.
A) Emotional effects on stakeholders
B) Sustaining the change in the organization
C) Providing a clear sense of the future
D) Tools to implement the change
2. An HR consultant wants to recommend implementing a quality-oriented strategy that will increase revenue for the organization. Which would be the best first step to implementing the strategy?
A) Gain management commitment to necessary investments and changes.
B) Implement quality assurance practices in all parts of the company.
C) Develop a rewards system that is aligned with quality results.
D) Train work units in new quality assurance procedures.
3. An HR team has mined the ERP database for data related to implementation of the performance management system. What step must they complete before proceeding to analysis of the data?
A) Assessment
B) Application
C) Acquisition
D) Aggregation
4. What is a practical way to developΒ the credibility of HR staff as data advocates?
A) Subscribe to major HR and organizational psychology journals.
B) Send HR representatives to meetings of other functions to discuss HR's role.
C) HireΒ HR staff with more advanced degrees.
D) Ensure that the results of all HR activities are measured.
5. Which action best illustrates the use of evidence-based decision making in HR?
A) Staff participates in monthly lunches to discuss recent studies in journals on organizational performance.
B) HR documents and educates all staff about standard operating procedures.
C) Staff performs a regression analysis to identify likely factors for success in candidate profiles.
D) A director bases promotion decisions on the recommendations of trusted staff.
1. Right Answer: B
Explanation: The final stage in these models of change management is to institutionalize the change, or 'refreeze' the organization. This sustainability phase is where the actions and activities of the change initiative become the new norm for, as an example, how the organization will operate or whatΒ work flow will be used.
2. Right Answer: A
Explanation: Quality initiatives must begin with management commitment, since they involve significant change, investment in equipment and training, and possibly temporary loss of productivity.
3. Right Answer: D
Explanation: Once the data has been acquired or collected, it must be aggregated (combined) and organized in a way that supports the goals of the analysis.
4. Right Answer: D
Explanation: The best way to establish HR as a data advocate is to be prepared to discuss the effectiveness of HR programs based on program results. This helps create a culture in which evidence is expected and used to make decisions.
5. Right Answer: C
Explanation: The best example of evidence-based decision making is the gathering and analysis of candidate data against job performance to identify critical success factors. It is not simply gathering expertise; it is applying information to make better decisions.
Explanation: The final stage in these models of change management is to institutionalize the change, or 'refreeze' the organization. This sustainability phase is where the actions and activities of the change initiative become the new norm for, as an example, how the organization will operate or whatΒ work flow will be used.
2. Right Answer: A
Explanation: Quality initiatives must begin with management commitment, since they involve significant change, investment in equipment and training, and possibly temporary loss of productivity.
3. Right Answer: D
Explanation: Once the data has been acquired or collected, it must be aggregated (combined) and organized in a way that supports the goals of the analysis.
4. Right Answer: D
Explanation: The best way to establish HR as a data advocate is to be prepared to discuss the effectiveness of HR programs based on program results. This helps create a culture in which evidence is expected and used to make decisions.
5. Right Answer: C
Explanation: The best example of evidence-based decision making is the gathering and analysis of candidate data against job performance to identify critical success factors. It is not simply gathering expertise; it is applying information to make better decisions.
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