1. Which HR manager is demonstrating emotional intelligence?

A) One who listens with an ear for what could convince another person to develop shared values
B) One who sees herself getting angry and tells the person she is taking a time-out
C) One who forms connections if there appears to be a direct benefit to do so
D) One who finds ways to steer conversations toward the current objectives



2. Refer to the following scenario for the next 3 questions. A business case to move to the cloud for information storage and enhanced web-based software has been approved by the senior leadership team. This will represent a major cultural and process shift for the organization, and, to assist with this, a transition plan has been communicated. The plan allows for a short period of transition, where paper files will continue alongside electronic files as use of the cloud software expands. The new technology also supports the ability for employees to work from home. Due to the nature of the work the company produces, teams are an integral part of the company culture. Leadership has assumed that teams will be able to work in the virtual world as easily as they do in person. The virtual world implementation is planned to begin following the successful implementation of the cloud storage procedures. To move to this future state, employees are told they cannot keep any company files or information on their own devices. In addition, employees are informed that they cannot take company information home in paper format. The organization leaves it to individual supervisors to communicate the change to their direct reports. Six months have passed since the implementation, and some employees continue to do the double work of maintaining both electronic and paper copies of documents and, in some cases, they are maintaining only paper files. The company has noticed a decrease in morale, and deadlines are being missed. What action should HR have taken prior to implementation of the virtual world to support the sustainability of the virtual environment?

A) A. Conducting training for team members on how to work in a virtual environment
B) B. Mandating supervisors to train their employees on how to work in a virtual environment
C) C. Providing a platform where the teams could meet and discuss concerns
D) D. Eliminating virtual teams, as they are not really sustainable in the long term



3. HR recognizes that issues remain with implementing the new cloud storage procedures. What should HR do to help complete total migration to the cloud-based software?

A) A. E-mail the entire company, identifying those still using paper files and offering additional training.
B) B. Stop accepting paper files and begin the disciplinary process for those who still use them.
C) C. Instruct the supervisors to assist their employees in using the new system.
D) D. Identify those employees who are still using paper and set up small group training sessions.



4. Which is the best recommendation HR should make to ensure legal compliance and network security for employees working from home?

A) A. Have IT block all information going to personal devices.
B) B. Provide mandatory training for anyone who applies to work from home.
C) C. Develop and distribute a social media policy.
D) D. Ensure that all future employees receive information regarding the policy.



5. A HR manager observes that team members are refusing to collaborate with a particular team member. When asked for a reason, they reply that they cannot rely on this individual. She is inconsistent and unpredictable. What has this individual failed to establish with other team members?

A) Communication
B) Integration
C) Trust
D) Competence