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SHRM-CP Organization Questions - Part 12
1. Which best identifies the reason why many organizational effectiveness and development (OED) programs begin with data collection from all the parties affected?
A) This provides information to prepare more accurate activity-based budgets.
B) This provides multiple perspectives that allow for a deeper understanding of the issue.
C) This identifies more information about best practices that will support the intervention.
D) This lessens undue influence from organizational leaders.
2. Which approach would be most helpful in obtaining commitment from managers when planning major changes in the performance appraisal process?
A) Coaching managers on effectively using the new process
B) Involving managers in determining what changes should be made
C) Evaluating the ongoing organizational effectiveness and development effort
D) Conducting isolated actions that best suit each manager's business unit
3. Improving Organizational Performance A company has separate divisions for distinct types of products. Each division has its own marketing, sales, manufacturing, and finance functions. What type of organizational structure does this illustrate?
A) Functional
B) Product
C) Flat
D) Geographic
4. Which type of OD intervention would best address an Β assessment that determined a need to increase the performance capability across all levels and departments?
A) Technical
B) Organizational
C) Work process
D) Interpersonal
5. A HR professional has been assigned to help a Β new product development team that has had difficulty achieving smooth collaboration. The members keep accusing each other of not doing what they're supposed to be doing and instead interfering in each other's work. What tool could help the HR professional and the product team in this situation?
A) Delphi technique
B) Force-field analysis
C) RACI matrix
D) SWOT analysis
A) This provides information to prepare more accurate activity-based budgets.
B) This provides multiple perspectives that allow for a deeper understanding of the issue.
C) This identifies more information about best practices that will support the intervention.
D) This lessens undue influence from organizational leaders.
2. Which approach would be most helpful in obtaining commitment from managers when planning major changes in the performance appraisal process?
A) Coaching managers on effectively using the new process
B) Involving managers in determining what changes should be made
C) Evaluating the ongoing organizational effectiveness and development effort
D) Conducting isolated actions that best suit each manager's business unit
3. Improving Organizational Performance A company has separate divisions for distinct types of products. Each division has its own marketing, sales, manufacturing, and finance functions. What type of organizational structure does this illustrate?
A) Functional
B) Product
C) Flat
D) Geographic
4. Which type of OD intervention would best address an Β assessment that determined a need to increase the performance capability across all levels and departments?
A) Technical
B) Organizational
C) Work process
D) Interpersonal
5. A HR professional has been assigned to help a Β new product development team that has had difficulty achieving smooth collaboration. The members keep accusing each other of not doing what they're supposed to be doing and instead interfering in each other's work. What tool could help the HR professional and the product team in this situation?
A) Delphi technique
B) Force-field analysis
C) RACI matrix
D) SWOT analysis
1. Right Answer: B
Explanation: Data collection from all affected parties leads to a deeper understanding of the issue, including multiple perspectives on the issue itself and its effects and possible causes. Management personnel are stakeholders whose needs must be managed in an OED intervention. A better understanding will probably result in more efficient budgeting, but this is not the main purpose of the data collection. Best practices are explored once the need is more fully understood.
2. Right Answer: B
Explanation: The first stage of designing an organizational effectiveness and development intervention requires understanding the challenges fully. This would include determining the target audience's readiness for the upcoming change. In this case, soliciting management's input is a way to diagnose their readiness and obtain commitment. Then, managers could be involved in the design, implementation, and evaluation of the new performance appraisal process.
3. Right Answer: B
Explanation: Companies with a product structure usually have separate divisions for different products, and each division has its own functional departments.
4. Right Answer: B
Explanation: Organizational interventions look at how the structure of the organization is helping or hindering it. In this case, an intervention may design new decision-making policies that grant employees greater freedom to test ideas.
5. Right Answer: C
Explanation: The team needs to define and agree on roles and responsibilities. This can be done by using a RACI matrix. It defines roles in term of whether a person or group is responsible for performing a task, accountable to management for the performance, consulted for input into the activity, or informed of progress.
Explanation: Data collection from all affected parties leads to a deeper understanding of the issue, including multiple perspectives on the issue itself and its effects and possible causes. Management personnel are stakeholders whose needs must be managed in an OED intervention. A better understanding will probably result in more efficient budgeting, but this is not the main purpose of the data collection. Best practices are explored once the need is more fully understood.
2. Right Answer: B
Explanation: The first stage of designing an organizational effectiveness and development intervention requires understanding the challenges fully. This would include determining the target audience's readiness for the upcoming change. In this case, soliciting management's input is a way to diagnose their readiness and obtain commitment. Then, managers could be involved in the design, implementation, and evaluation of the new performance appraisal process.
3. Right Answer: B
Explanation: Companies with a product structure usually have separate divisions for different products, and each division has its own functional departments.
4. Right Answer: B
Explanation: Organizational interventions look at how the structure of the organization is helping or hindering it. In this case, an intervention may design new decision-making policies that grant employees greater freedom to test ideas.
5. Right Answer: C
Explanation: The team needs to define and agree on roles and responsibilities. This can be done by using a RACI matrix. It defines roles in term of whether a person or group is responsible for performing a task, accountable to management for the performance, consulted for input into the activity, or informed of progress.
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