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SHRM-CP Organization Questions - Part 13
1. Based on an analysis of future skills needed, an organization implements two new training courses. What type of intervention is this?
A) Task
B) Organizational
C) Functional
D) Individual
2. What term describes how work groups are related in an organization?
A) Process implementation
B) Hierarchy
C) Departmentalization
D) Organizational process
3. Which best demonstrates chain of command?
A) Line of authority within an organization
B) Balance between standardization and localization
C) Extent to which policies govern the organization
D) Number of individuals reporting to one supervisor
4. HR is asked to advise on ways to help a development team become fully functional as quickly as possible. The team is dispersed geographically and faces very short deadlines. What team-building solution would you prioritize?
A) Training on stress management
B) Face-to-face socialization meetings
C) Cross-cultural communications training
D) Development of a roles and responsibilities chart
5. Which best describes the situation most likely to use a narrow span of control?
A) Significantly experienced subordinates
B) No requirement of team effort
C) Skilled manager shortage
D) Complexity of tasks
A) Task
B) Organizational
C) Functional
D) Individual
2. What term describes how work groups are related in an organization?
A) Process implementation
B) Hierarchy
C) Departmentalization
D) Organizational process
3. Which best demonstrates chain of command?
A) Line of authority within an organization
B) Balance between standardization and localization
C) Extent to which policies govern the organization
D) Number of individuals reporting to one supervisor
4. HR is asked to advise on ways to help a development team become fully functional as quickly as possible. The team is dispersed geographically and faces very short deadlines. What team-building solution would you prioritize?
A) Training on stress management
B) Face-to-face socialization meetings
C) Cross-cultural communications training
D) Development of a roles and responsibilities chart
5. Which best describes the situation most likely to use a narrow span of control?
A) Significantly experienced subordinates
B) No requirement of team effort
C) Skilled manager shortage
D) Complexity of tasks
1. Right Answer: B
Explanation: An organizational intervention is intended to change the organization's design, structure, and/or culture to improve performance across the organization.
2. Right Answer: C
Explanation: Departmentalization describes the way an organization groups its tasks and then aligns those groups for better effectiveness and efficiency.
3. Right Answer: A
Explanation: Chain of command refers to a line of authority within an organization. Authority relates to the scope of responsibilities that define the area in which a manager is empowered to make decisions.
4. Right Answer: D
Explanation: Defining roles and responsibilities would be a relatively quick way to make the group more efficient. Face-to-face meetings are impractical and time-consuming for a global team. Training would take time when the team is struggling to meet tough deadlines. Learning to manage stress is a good idea, but a better idea is to clear a possible source of stress, the confusion over roles and responsibilities.
5. Right Answer: D
Explanation: Span of control refers to the number of individuals who report to a supervisor. Narrower spans of control are typically used when tasks are complex, subordinates are poorly trained or inexperienced, or a team effort is required.
Explanation: An organizational intervention is intended to change the organization's design, structure, and/or culture to improve performance across the organization.
2. Right Answer: C
Explanation: Departmentalization describes the way an organization groups its tasks and then aligns those groups for better effectiveness and efficiency.
3. Right Answer: A
Explanation: Chain of command refers to a line of authority within an organization. Authority relates to the scope of responsibilities that define the area in which a manager is empowered to make decisions.
4. Right Answer: D
Explanation: Defining roles and responsibilities would be a relatively quick way to make the group more efficient. Face-to-face meetings are impractical and time-consuming for a global team. Training would take time when the team is struggling to meet tough deadlines. Learning to manage stress is a good idea, but a better idea is to clear a possible source of stress, the confusion over roles and responsibilities.
5. Right Answer: D
Explanation: Span of control refers to the number of individuals who report to a supervisor. Narrower spans of control are typically used when tasks are complex, subordinates are poorly trained or inexperienced, or a team effort is required.
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