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SHRM-CP Organization Questions - Part 19
1. Which policy ideally gives employees an opportunity to understand expectations and change their behaviors?
A) Anti-retaliation policy
B) Unbiased investigations
C) Conflict resolution
D) Constructive discipline
2. Which is an advantage of using a chosen officer in alternative dispute resolution (ADR)?
A) Empowering employees
B) Reducing expenses
C) Providing quicker results
D) Ensuring an objective perspective
3. A workplace survey reflects dissatisfaction with an organization's current mediation process since too many problems seem to be unresolved. Which approach will create more accountability and closure to the complaint process?
A) Ombudsperson
B) Chosen officer
C) Peer review
D) Open-door policy
4. HR has defined key groups of employees who possess certain characteristics and abilities that are closely aligned with the organization's strategy. What effect will this have on the organization's staffing and compensation strategies?
A) Diverting compensation from entry-level positions
B) Capping payroll Β for administrative compensation
C) Slower increase in executive recruiting investment
D) Greater clarity in compensation decisions
5. What best describes the difference between replacement planning and succession planning?
A) Replacement planning focuses on short-term needs; succession planning focuses on long-term needs.
B) Replacement planning focuses on long-term success; succession planning focuses on short-term success.
C) Replacement planning is optional; succession planning is mandatory in order for an organization to achieve results.
D) Replacement planning is designed for individual countries; succession planning is designed to serve corporate headquarters.
A) Anti-retaliation policy
B) Unbiased investigations
C) Conflict resolution
D) Constructive discipline
2. Which is an advantage of using a chosen officer in alternative dispute resolution (ADR)?
A) Empowering employees
B) Reducing expenses
C) Providing quicker results
D) Ensuring an objective perspective
3. A workplace survey reflects dissatisfaction with an organization's current mediation process since too many problems seem to be unresolved. Which approach will create more accountability and closure to the complaint process?
A) Ombudsperson
B) Chosen officer
C) Peer review
D) Open-door policy
4. HR has defined key groups of employees who possess certain characteristics and abilities that are closely aligned with the organization's strategy. What effect will this have on the organization's staffing and compensation strategies?
A) Diverting compensation from entry-level positions
B) Capping payroll Β for administrative compensation
C) Slower increase in executive recruiting investment
D) Greater clarity in compensation decisions
5. What best describes the difference between replacement planning and succession planning?
A) Replacement planning focuses on short-term needs; succession planning focuses on long-term needs.
B) Replacement planning focuses on long-term success; succession planning focuses on short-term success.
C) Replacement planning is optional; succession planning is mandatory in order for an organization to achieve results.
D) Replacement planning is designed for individual countries; succession planning is designed to serve corporate headquarters.
1. Right Answer: D
Explanation: Constructive discipline gives employees an opportunity to understand expectations and change behavior. This demonstrates organizational support of performance improvement.
2. Right Answer: A
Explanation: In a chosen officer ADR system, the employee selects an individual from a list of individuals within (not outside) the organization. Having a choice provides some sense of empowerment.
3. Right Answer: B
Explanation: A company has established an internal procedure to improve communication between workers and management. According to company policy, managers are available to meet with any employee who wishes to discuss an issue. What form of dispute resolution is being used? Ombudsperson Work rule Suggestion system Open-door policy An open-door policy provides employees with access to any manager or supervisor, including the CEO, and creates no repercussions for employees. It can open the lines of communication within an organization.
4. Right Answer: D
Explanation: Having defined talent pools may clarify compensation decisions to ensure that key talent is motivated and rewarded. Having defined critical talent pools does not necessarily reduce the need for executive recruitment; this may be a factor of the labor market. Compensation for certain job descriptions will also be driven by market factors. Diverting compensation from lower-level positions could cut off the supply of future talent.
5. Right Answer: A
Explanation: Although the two overlap in practice, replacement planning focuses on the short term and succession planning focuses on the long term. Both are important in headquarters as well as nonheadquarters countries.
Explanation: Constructive discipline gives employees an opportunity to understand expectations and change behavior. This demonstrates organizational support of performance improvement.
2. Right Answer: A
Explanation: In a chosen officer ADR system, the employee selects an individual from a list of individuals within (not outside) the organization. Having a choice provides some sense of empowerment.
3. Right Answer: B
Explanation: A company has established an internal procedure to improve communication between workers and management. According to company policy, managers are available to meet with any employee who wishes to discuss an issue. What form of dispute resolution is being used? Ombudsperson Work rule Suggestion system Open-door policy An open-door policy provides employees with access to any manager or supervisor, including the CEO, and creates no repercussions for employees. It can open the lines of communication within an organization.
4. Right Answer: D
Explanation: Having defined talent pools may clarify compensation decisions to ensure that key talent is motivated and rewarded. Having defined critical talent pools does not necessarily reduce the need for executive recruitment; this may be a factor of the labor market. Compensation for certain job descriptions will also be driven by market factors. Diverting compensation from lower-level positions could cut off the supply of future talent.
5. Right Answer: A
Explanation: Although the two overlap in practice, replacement planning focuses on the short term and succession planning focuses on the long term. Both are important in headquarters as well as nonheadquarters countries.
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