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SHRM-CP Organization Questions - Part 21
1. Which alternative staffing arrangement meets the needs of an organization that is experiencing turnover in professional service positions due to employees desiring to work fewer hours?
A) Contract workers
B) Seasonal workers
C) Job sharing
D) On-call workers
2. Which statement best describes a productive knowledge management system?
A) Supporting new product development and creation of organizational policies
B) Implementing changes and committing to employee development
C) Sharing of organizational learning and reducing knowledge loss
D) Acquiring knowledge from outside sources to solve problems
3. What is the first step in developing a knowledge management system?
A) Separating collections from connections
B) Choosing the technology
C) Inventorying knowledge assets
D) Monitoring both the formal and informal knowledge management systems
4. Staff have been reluctant to share on-the-job experiences with coworkers. HR wants to update all job descriptions to reflect the expectation that this should take place. How can HR assess that this change has been successfully implemented?
A) Performance evaluations
B) Meeting attendance
C) Peer evaluations
D) Management rewards distributed
5. What activity is necessary for successfully implementing a knowledge management system?
A) Establishing a 24-hour help line
B) Identifying situations in which knowledge is lost or underused
C) Deleting unnecessary knowledge from the database
D) Writing an article for the company newsletter
A) Contract workers
B) Seasonal workers
C) Job sharing
D) On-call workers
2. Which statement best describes a productive knowledge management system?
A) Supporting new product development and creation of organizational policies
B) Implementing changes and committing to employee development
C) Sharing of organizational learning and reducing knowledge loss
D) Acquiring knowledge from outside sources to solve problems
3. What is the first step in developing a knowledge management system?
A) Separating collections from connections
B) Choosing the technology
C) Inventorying knowledge assets
D) Monitoring both the formal and informal knowledge management systems
4. Staff have been reluctant to share on-the-job experiences with coworkers. HR wants to update all job descriptions to reflect the expectation that this should take place. How can HR assess that this change has been successfully implemented?
A) Performance evaluations
B) Meeting attendance
C) Peer evaluations
D) Management rewards distributed
5. What activity is necessary for successfully implementing a knowledge management system?
A) Establishing a 24-hour help line
B) Identifying situations in which knowledge is lost or underused
C) Deleting unnecessary knowledge from the database
D) Writing an article for the company newsletter
1. Right Answer: C
Explanation: Knowledge Management
2. Right Answer: C
Explanation: When is knowledge management most productive? When it develops new procedures and creates organizational policies When it focuses on acquiring knowledge from outside sources and solving problems When the organization implements change and commits to employee development When it focuses on sharing organizational learning and reducing knowledge loss Knowledge management programs typically focus on two key elements: expertise sharing and knowledge retention/reduction of knowledge loss due to employee attrition.
3. Right Answer: C
Explanation: The first step in developing a formal knowledge management system is to inventory the types of knowledge assets that exist and the assets themselves. This can be a time-consuming and considerable task, and a system must be established to properly index and mark each asset.
4. Right Answer: A
Explanation: HR professionals play a key role in fostering knowledge management. They instill a knowledge-sharing attitude in new employees and use training and performance management systems to encourage creativity, innovation, and knowledge transfer.
5. Right Answer: B
Explanation: A critical action in establishing a knowledge management system is identifying those places in an organization's processes and structures where valuable knowledge has been developed and where losing that knowledge can endanger the organization's success.
Explanation: Knowledge Management
2. Right Answer: C
Explanation: When is knowledge management most productive? When it develops new procedures and creates organizational policies When it focuses on acquiring knowledge from outside sources and solving problems When the organization implements change and commits to employee development When it focuses on sharing organizational learning and reducing knowledge loss Knowledge management programs typically focus on two key elements: expertise sharing and knowledge retention/reduction of knowledge loss due to employee attrition.
3. Right Answer: C
Explanation: The first step in developing a formal knowledge management system is to inventory the types of knowledge assets that exist and the assets themselves. This can be a time-consuming and considerable task, and a system must be established to properly index and mark each asset.
4. Right Answer: A
Explanation: HR professionals play a key role in fostering knowledge management. They instill a knowledge-sharing attitude in new employees and use training and performance management systems to encourage creativity, innovation, and knowledge transfer.
5. Right Answer: B
Explanation: A critical action in establishing a knowledge management system is identifying those places in an organization's processes and structures where valuable knowledge has been developed and where losing that knowledge can endanger the organization's success.
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