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SHRM-CP Organization Questions - Part 7
1. What is likely to be of the most concern to the chief information officer or IT director?
A) ERP sponsorship
B) Intranet technologies
C) Security
D) HRIS features and capabilities
2. Marketing is responsible for positioning (marketing) and selling (sales) to customers. What are the 4Ps of marketing?
A) Price, push, promotion, and place
B) Price, product, pull, and place
C) Price, product, promotion, and place
D) Price, push, pull, and place
3. Why is it important for an HR director to establish internal partnerships with the managers of each business unit?
A) To acquire the support of the business units when necessary
B) To demonstrate how HR can provide business unit value
C) To make future decisions without input from the business units
D) To approve the majority of requests from the business units
4. Which part of the organization is responsible for assembling products?
A) Information technology
B) Inventory and distribution
C) Product design
D) Operations
5. Which function probably has the greatest impact on future revenue?
A) Marketing and sales
B) Research and development
C) Operations
D) Information technology
A) ERP sponsorship
B) Intranet technologies
C) Security
D) HRIS features and capabilities
2. Marketing is responsible for positioning (marketing) and selling (sales) to customers. What are the 4Ps of marketing?
A) Price, push, promotion, and place
B) Price, product, pull, and place
C) Price, product, promotion, and place
D) Price, push, pull, and place
3. Why is it important for an HR director to establish internal partnerships with the managers of each business unit?
A) To acquire the support of the business units when necessary
B) To demonstrate how HR can provide business unit value
C) To make future decisions without input from the business units
D) To approve the majority of requests from the business units
4. Which part of the organization is responsible for assembling products?
A) Information technology
B) Inventory and distribution
C) Product design
D) Operations
5. Which function probably has the greatest impact on future revenue?
A) Marketing and sales
B) Research and development
C) Operations
D) Information technology
1. Right Answer: C
Explanation: Security is an overriding concern for all types of organizations. ERP sponsorship and intranet technologies represent more narrow IT responsibilities that may be present in some, but not all, organizations. HRIS technologies are not a primary role for IT; in this area IT fulfills a supporting role to HR.Β The security of the organization's information assets is a major concern for executive management, especially the chief information officer. Anything that impacts security will be closely scrutinized.
2. Right Answer: C
Explanation: The responsibility of marketing is often described as managing the 4 Ps: price (how much to charge), product (what to offer), promotion (how to reach potential customers), and place (where or how to sell). Marketing strategies are often characterized as 'push' or 'pull.'
3. Right Answer: B
Explanation: Building strong partnerships between HR and business units allows HR professionals to illustrate how they can help the units with HR-related issues such as staffing and performance appraisals. Partnerships also increase HR's understanding of other business unit operations by providing them with an expert contact in each area. By building these partnerships, HR professionals create environments where future decisions are made collaboratively and support between departments is reciprocal.
4. Right Answer: D
Explanation: The operations part of the enterprise makes the products that the sales force sells or provides the organization's services to outside customers.
5. Right Answer: B
Explanation: Research and development is responsible for new product design and development, and sales of those products/services will create future revenue. Therefore, robust R&D is required for organizational growth and competitiveness.
Explanation: Security is an overriding concern for all types of organizations. ERP sponsorship and intranet technologies represent more narrow IT responsibilities that may be present in some, but not all, organizations. HRIS technologies are not a primary role for IT; in this area IT fulfills a supporting role to HR.Β The security of the organization's information assets is a major concern for executive management, especially the chief information officer. Anything that impacts security will be closely scrutinized.
2. Right Answer: C
Explanation: The responsibility of marketing is often described as managing the 4 Ps: price (how much to charge), product (what to offer), promotion (how to reach potential customers), and place (where or how to sell). Marketing strategies are often characterized as 'push' or 'pull.'
3. Right Answer: B
Explanation: Building strong partnerships between HR and business units allows HR professionals to illustrate how they can help the units with HR-related issues such as staffing and performance appraisals. Partnerships also increase HR's understanding of other business unit operations by providing them with an expert contact in each area. By building these partnerships, HR professionals create environments where future decisions are made collaboratively and support between departments is reciprocal.
4. Right Answer: D
Explanation: The operations part of the enterprise makes the products that the sales force sells or provides the organization's services to outside customers.
5. Right Answer: B
Explanation: Research and development is responsible for new product design and development, and sales of those products/services will create future revenue. Therefore, robust R&D is required for organizational growth and competitiveness.
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