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SHRM-CP Organization Questions - Part 8
1. Which core business function is primarily concerned with understanding customers and competitive threats and producing revenue?
A) Marketing and sales
B) Research and development
C) Information technology
D) Operations
2. Which part of the organization is responsible for assembling products?
A) Information technology
B) Product design
C) Inventory and distribution
D) Operations
3. HR Organization A large and growing health-care insurer is reluctant to increase staff size because of volatility in its market. The HR department, however, is so busy that staff finds it difficult to accomplish more than basic administrative tasks. Which task should HR consider for outsourcing?
A) Long-range HR strategic planning
B) Benefits management and administration
C) Design of management compensation
D) Attendance at disciplinary meetings
4. HR management decides to create a shared services center for career development counseling. Several months later, management notes high turnover in HR offices throughout the organization. What is the most likely reason for this outcome?
A) Poor management of the extended effects of an organizational change
B) Natural elimination of redundant positions
C) Strategic workforce management
D) Weak organizational communication
5. An organization has a resource-intensive project that requires specialized expertise not currently available in-house. The organization needs to monitor work closely and continuously to meet quality requirements. Which staffing strategy would meet the organization's needs?
A) Shared services
B) Cosourcing
C) Outsourcing
D) Offshoring
A) Marketing and sales
B) Research and development
C) Information technology
D) Operations
2. Which part of the organization is responsible for assembling products?
A) Information technology
B) Product design
C) Inventory and distribution
D) Operations
3. HR Organization A large and growing health-care insurer is reluctant to increase staff size because of volatility in its market. The HR department, however, is so busy that staff finds it difficult to accomplish more than basic administrative tasks. Which task should HR consider for outsourcing?
A) Long-range HR strategic planning
B) Benefits management and administration
C) Design of management compensation
D) Attendance at disciplinary meetings
4. HR management decides to create a shared services center for career development counseling. Several months later, management notes high turnover in HR offices throughout the organization. What is the most likely reason for this outcome?
A) Poor management of the extended effects of an organizational change
B) Natural elimination of redundant positions
C) Strategic workforce management
D) Weak organizational communication
5. An organization has a resource-intensive project that requires specialized expertise not currently available in-house. The organization needs to monitor work closely and continuously to meet quality requirements. Which staffing strategy would meet the organization's needs?
A) Shared services
B) Cosourcing
C) Outsourcing
D) Offshoring
1. Right Answer: A
Explanation: Marketing and sales has the most effective intelligence because it is in the closest contact with customers.
2. Right Answer: D
Explanation: The operations part of the enterprise makes the products that the sales force sells or provides the organization's services to outside customers.
3. Right Answer: B
Explanation: Organizations generally outsource services that are not core activities or that require special expertise that may not exist in-house, such as benefits management. Designing effective compensation packages for management and developing HR strategic plans are core activities that should not be outsourced. The disciplinary process is best administered by those who have a vested interest in the outcome and are identified closely with the organization itself.
4. Right Answer: A
Explanation: Since the employeesβ departures from the organization were not intended and since they occurred in multiple offices, they may illustrate a βripple effectβ of the change to a shared service concept that was not anticipated or managed. The creation of the center may have removed a source of job satisfaction and/or valuable career opportunities for HR staff.
5. Right Answer: B
Explanation: Cosourcing often locates Β contractors within the HR organization so there's managerial control over the contractor. The temporary nature of the project is met more effectively through contracting.
Explanation: Marketing and sales has the most effective intelligence because it is in the closest contact with customers.
2. Right Answer: D
Explanation: The operations part of the enterprise makes the products that the sales force sells or provides the organization's services to outside customers.
3. Right Answer: B
Explanation: Organizations generally outsource services that are not core activities or that require special expertise that may not exist in-house, such as benefits management. Designing effective compensation packages for management and developing HR strategic plans are core activities that should not be outsourced. The disciplinary process is best administered by those who have a vested interest in the outcome and are identified closely with the organization itself.
4. Right Answer: A
Explanation: Since the employeesβ departures from the organization were not intended and since they occurred in multiple offices, they may illustrate a βripple effectβ of the change to a shared service concept that was not anticipated or managed. The creation of the center may have removed a source of job satisfaction and/or valuable career opportunities for HR staff.
5. Right Answer: B
Explanation: Cosourcing often locates Β contractors within the HR organization so there's managerial control over the contractor. The temporary nature of the project is met more effectively through contracting.
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