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SHRM-CP Organization Questions - Part 9
1. What are the common processes folded into shared service centers to make business functions more efficient?
A) Payroll, fixed assets, accounts payable/receivable, travel expenses, tuition, and pension administration
B) Payroll, procurement, accounts payable/receivable, travel expenses, tuition, and pension administration
C) Payroll, fixed assets, accounts payable/receivable, travel expenses, health benefits reimbursement, and pension administration
D) Payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration
2. Which HR tasks can be effectively outsourced to allow HR to focus on strategic activities?
A) Benefits and payroll administration
B) Information technology
C) Employee orientation and engagement
D) Talent acquisition and development
3. Specific units develop areas of expertise and then create HR policies in these areas. The specialized units provide Β services to all units. Β Which type of model is this?
A) Shared services
B) HR thought leader
C) HR business partner
D) Centralized HR
4. What are the common processes folded into shared service centers to make business functions more efficient?
A) Payroll, procurement, accounts payable/receivable, travel expenses, tuition, and pension administration
B) Payroll, fixed assets, accounts payable/receivable, travel expenses, health benefits reimbursement, and pension administration
C) Payroll, fixed assets, accounts payable/receivable, travel expenses, tuition, and pension administration
D) Payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration
5. Demonstrating the Value of HR An HR organization is concerned that its current approach to onboarding is not supporting the organization's diversity and inclusion goals. What type of audit could help the organization set specific targets for improvement?
A) Compliance
B) Strategic
C) Best practices
D) Onboarding function
A) Payroll, fixed assets, accounts payable/receivable, travel expenses, tuition, and pension administration
B) Payroll, procurement, accounts payable/receivable, travel expenses, tuition, and pension administration
C) Payroll, fixed assets, accounts payable/receivable, travel expenses, health benefits reimbursement, and pension administration
D) Payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration
2. Which HR tasks can be effectively outsourced to allow HR to focus on strategic activities?
A) Benefits and payroll administration
B) Information technology
C) Employee orientation and engagement
D) Talent acquisition and development
3. Specific units develop areas of expertise and then create HR policies in these areas. The specialized units provide Β services to all units. Β Which type of model is this?
A) Shared services
B) HR thought leader
C) HR business partner
D) Centralized HR
4. What are the common processes folded into shared service centers to make business functions more efficient?
A) Payroll, procurement, accounts payable/receivable, travel expenses, tuition, and pension administration
B) Payroll, fixed assets, accounts payable/receivable, travel expenses, health benefits reimbursement, and pension administration
C) Payroll, fixed assets, accounts payable/receivable, travel expenses, tuition, and pension administration
D) Payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration
5. Demonstrating the Value of HR An HR organization is concerned that its current approach to onboarding is not supporting the organization's diversity and inclusion goals. What type of audit could help the organization set specific targets for improvement?
A) Compliance
B) Strategic
C) Best practices
D) Onboarding function
1. Right Answer: D
Explanation: The common processes folded into shared service centers include payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration
2. Right Answer: A
Explanation: Benefits and payroll administration are low in strategic value and can be effectively outsourced to third-party vendors. Talent development, employee engagement, and information technology are strategic activities that should be handled internally.
3. Right Answer: A
Explanation: With the shared services model, specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services.
4. Right Answer: D
Explanation: The common processes folded into shared service centers include payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration.
5. Right Answer: C
Explanation: Best practices audits help an organization maintain or improve a competitive advantage by comparing the organization's practices to those of employers identified as having exceptional practices. In this case, a best practices audit could identify effective processes that the organization is not currently using. An audit of the onboarding function would measure the function's performance against its key performance indicators, but these KPIs may not be as challenging as competitors' best practices. Strategic audits focus on alignment of the HR strategy with the organization's strategy. Compliance audits focus on response to regulatory requirements, which are not as broad as diversity and inclusion goals.
Explanation: The common processes folded into shared service centers include payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration
2. Right Answer: A
Explanation: Benefits and payroll administration are low in strategic value and can be effectively outsourced to third-party vendors. Talent development, employee engagement, and information technology are strategic activities that should be handled internally.
3. Right Answer: A
Explanation: With the shared services model, specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services.
4. Right Answer: D
Explanation: The common processes folded into shared service centers include payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration.
5. Right Answer: C
Explanation: Best practices audits help an organization maintain or improve a competitive advantage by comparing the organization's practices to those of employers identified as having exceptional practices. In this case, a best practices audit could identify effective processes that the organization is not currently using. An audit of the onboarding function would measure the function's performance against its key performance indicators, but these KPIs may not be as challenging as competitors' best practices. Strategic audits focus on alignment of the HR strategy with the organization's strategy. Compliance audits focus on response to regulatory requirements, which are not as broad as diversity and inclusion goals.
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shrm shrmcp shrm-scp shrmscp shrm-cp Human resource management Organizational behavior Talent acquisition Performance management Compensation and benefits Employee relations Training and development Diversity and inclusion Legal and ethical considerations HR metrics and analytics Strategic planning Change management HR technology Workforce planning Labor relations Employment law Recruitment and selection Career development0 Comments
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