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SHRM-CP PEOPLE Questions - Part 14
1. Which situation best indicates that training is the preferred solution?
A) Morale is low due to unexpected recent layoffs.
B) Salespeople lack the product knowledge to answer customer questions.
C) Production workers are given unrealistic performance goals.
D) Employees are not engaged in their day-to-day work activities .
2. Training and Development In the past, a customer service training program received low participant satisfaction scores. What recommendation should HR propose in order to enhance the effectiveness of the program?
A) Assign a different trainer to teach the course.
B) Shorten the course to minimizeΒ time away from work.
C) Obtain feedback from members of the target audience.
D) Ask managers to mandate participation in the program.
3. Training activities that require participants to debate employment practices may be difficult for employees from what type of culture?
A) Small power distance culture
B) Large power distance culture
C) Low-context culture
D) High-context culture
4. Which characteristic is critical to a good training objective?
A) Detailing directions for meeting the objective in a detailed, step-by-step fashion
B) Communicating the role that management plays in the training outcomes
C) Stating what the learner will be able to do after the training
D) Including the consequences of not meeting the learning objective
5. Which is a primary purpose of conducting a training and development needs assessment?
A) To reduce the expense ofΒ course development and implementation
B) To align organizational effectiveness and development initiatives and corporate goals
C) To eliminate the bias that is inherently incorporated into program development
D) To make the selection of participants more streamlined and efficient
A) Morale is low due to unexpected recent layoffs.
B) Salespeople lack the product knowledge to answer customer questions.
C) Production workers are given unrealistic performance goals.
D) Employees are not engaged in their day-to-day work activities .
2. Training and Development In the past, a customer service training program received low participant satisfaction scores. What recommendation should HR propose in order to enhance the effectiveness of the program?
A) Assign a different trainer to teach the course.
B) Shorten the course to minimizeΒ time away from work.
C) Obtain feedback from members of the target audience.
D) Ask managers to mandate participation in the program.
3. Training activities that require participants to debate employment practices may be difficult for employees from what type of culture?
A) Small power distance culture
B) Large power distance culture
C) Low-context culture
D) High-context culture
4. Which characteristic is critical to a good training objective?
A) Detailing directions for meeting the objective in a detailed, step-by-step fashion
B) Communicating the role that management plays in the training outcomes
C) Stating what the learner will be able to do after the training
D) Including the consequences of not meeting the learning objective
5. Which is a primary purpose of conducting a training and development needs assessment?
A) To reduce the expense ofΒ course development and implementation
B) To align organizational effectiveness and development initiatives and corporate goals
C) To eliminate the bias that is inherently incorporated into program development
D) To make the selection of participants more streamlined and efficient
1. Right Answer: B
Explanation: Training is not a solution for employee relations problems resulting from poor morale, insufficient rewards, or conflicts of values. A needs assessment will identify problems that can be solved elsewhere in the organization.
2. Right Answer: C
Explanation: To overcome resistance to training, it is helpful to involve members of the target audience to determine the content that is needed and how it should be delivered.
3. Right Answer: B
Explanation: In large power distance organizations, less powerful employees accept autocratic and paternalistic structures and may be unwilling to debate or question decisions of leadership.
4. Right Answer: C
Explanation: A training objective defines the behavioral outcomes participants can expect from the training experience. The training is built around the objectives.
5. Right Answer: B
Explanation: The job of training and development is to support company goals. Therefore, a needs assessment allows organizational effectiveness and development leaders to develop training that advances the organization's goals.
Explanation: Training is not a solution for employee relations problems resulting from poor morale, insufficient rewards, or conflicts of values. A needs assessment will identify problems that can be solved elsewhere in the organization.
2. Right Answer: C
Explanation: To overcome resistance to training, it is helpful to involve members of the target audience to determine the content that is needed and how it should be delivered.
3. Right Answer: B
Explanation: In large power distance organizations, less powerful employees accept autocratic and paternalistic structures and may be unwilling to debate or question decisions of leadership.
4. Right Answer: C
Explanation: A training objective defines the behavioral outcomes participants can expect from the training experience. The training is built around the objectives.
5. Right Answer: B
Explanation: The job of training and development is to support company goals. Therefore, a needs assessment allows organizational effectiveness and development leaders to develop training that advances the organization's goals.
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