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SHRM-CP PEOPLE Questions - Part 29
1. Which best describes technology's impact on employee engagement levels?
A) The boundaries between work and non-work life are increasingly overlapping, contributing to employee fatigue and burnout.
B) Employees can work fewer hours while many tasks are completed much more quickly.
C) Technology has enabled employers to more consistently comply with federal wage and hour laws due to time tracking.
D) Anxiety among employees has declined, as many mundane jobs can now be done by technology.
2. Which managerial competency would best support the relationship between the well-being and engagement of employees?
A) Offering feedback in a manner that focuses on an employee's work performance and does not intrude on the employee's life outside of work
B) Managing with a task orientation style to reinforce organization and structure
C) Treating all employees the same with respect to work to minimize the perception of favoritism among staff
D) Demonstrating interest in employees as individuals and contributors
3. Which work relationships are most closely tied to creating and sustaining employee engagement?
A) Leadership-manager relationships
B) Leadership-employee relationships
C) Manager-employee relationships
D) Coworker relationships
4. An advertising firm has experienced significant turnover among its creative writers. During exit interviews, the writers have expressed dissatisfaction with rigid starting times, a lack of recognition for their work, and poor communication between managers and employees. Which actions should HR recommend managers implement to improve employee engagement?
A) Requesting and valuing employee input on important organizational issues
B) Meeting with employees to discuss projects and plans for completion
C) Defining tasks and responsibilities and hold employees accountable
D) Including employees and their families in social gatherings
5. A consulting company knows that its primary advantage lies in the expertise and commitment of its people. Which practice should HR recommend that leaders focus on?
A) Formal processes
B) Retention
C) Improved benefits
D) Recruitment
A) The boundaries between work and non-work life are increasingly overlapping, contributing to employee fatigue and burnout.
B) Employees can work fewer hours while many tasks are completed much more quickly.
C) Technology has enabled employers to more consistently comply with federal wage and hour laws due to time tracking.
D) Anxiety among employees has declined, as many mundane jobs can now be done by technology.
2. Which managerial competency would best support the relationship between the well-being and engagement of employees?
A) Offering feedback in a manner that focuses on an employee's work performance and does not intrude on the employee's life outside of work
B) Managing with a task orientation style to reinforce organization and structure
C) Treating all employees the same with respect to work to minimize the perception of favoritism among staff
D) Demonstrating interest in employees as individuals and contributors
3. Which work relationships are most closely tied to creating and sustaining employee engagement?
A) Leadership-manager relationships
B) Leadership-employee relationships
C) Manager-employee relationships
D) Coworker relationships
4. An advertising firm has experienced significant turnover among its creative writers. During exit interviews, the writers have expressed dissatisfaction with rigid starting times, a lack of recognition for their work, and poor communication between managers and employees. Which actions should HR recommend managers implement to improve employee engagement?
A) Requesting and valuing employee input on important organizational issues
B) Meeting with employees to discuss projects and plans for completion
C) Defining tasks and responsibilities and hold employees accountable
D) Including employees and their families in social gatherings
5. A consulting company knows that its primary advantage lies in the expertise and commitment of its people. Which practice should HR recommend that leaders focus on?
A) Formal processes
B) Retention
C) Improved benefits
D) Recruitment
1. Right Answer: A
Explanation: While technology has provided flexibility in how, when, and where work is produced, many times at lower cost, it has contributed to employees having a harder time separating work from non-work time, leading to fatigue and burnout.
2. Right Answer: D
Explanation: A nurturing style of management, demonstrated by getting to know employees' individual needs and abilities, has been shown to reinforce the relationship between well-being and engagement.
3. Right Answer: C
Explanation: Research shows that manager behavior is pivotal to both employee engagement and employee well-being. Managers who manage in ways that not only encourage employees to demonstrate engagement externally by their actions but also engender emotional engagement represent a vital mechanism for creating a workforce that is sustainably engaged and well (and productive).
4. Right Answer: A
Explanation: Participation is a process in which power or influence is shared between management and employees who are both engaged in the decision-making process. Employee input on important organizational issues is both asked for and valued. Depending on the organization or industry, a participative culture may also include giving the employees the discretion to act on their decisions.
5. Right Answer: B
Explanation: A company that sells its employees' expertise will most likely focus on employee retention. In this situation, experienced employees who have developed strong relationships with customers cannot be easily replaced.
Explanation: While technology has provided flexibility in how, when, and where work is produced, many times at lower cost, it has contributed to employees having a harder time separating work from non-work time, leading to fatigue and burnout.
2. Right Answer: D
Explanation: A nurturing style of management, demonstrated by getting to know employees' individual needs and abilities, has been shown to reinforce the relationship between well-being and engagement.
3. Right Answer: C
Explanation: Research shows that manager behavior is pivotal to both employee engagement and employee well-being. Managers who manage in ways that not only encourage employees to demonstrate engagement externally by their actions but also engender emotional engagement represent a vital mechanism for creating a workforce that is sustainably engaged and well (and productive).
4. Right Answer: A
Explanation: Participation is a process in which power or influence is shared between management and employees who are both engaged in the decision-making process. Employee input on important organizational issues is both asked for and valued. Depending on the organization or industry, a participative culture may also include giving the employees the discretion to act on their decisions.
5. Right Answer: B
Explanation: A company that sells its employees' expertise will most likely focus on employee retention. In this situation, experienced employees who have developed strong relationships with customers cannot be easily replaced.
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