1. An organization recently changed its employee benefits package and has decided to measure employee satisfaction in response to this change by administering a survey. To ensure that the survey delivers its promised benefits, which action should the employer take before administering the survey?

A) Determine how to analyze the results.
B) Benchmark results against those of other organizations.
C) Ensure confidentiality and anonymity.
D) Share the purpose of the survey.



2. In a downsizing environment, which question would be most appropriate to include in an employee opinion survey?

A) Do you feel that your employment is stable within the organization?
B) Does your supervisor elicit your opinions about work processes?
C) Do you feel that your base pay level is adequate for an organization in our industry?
D) Is management doing enough to ensure the financial viability of this organization?



3. Developing Employee Engagement and Retention Programs Which program best allows HR to support long-term employee engagement and retention?

A) Family assistance
B) Employee assistance
C) Concierge services
D) Wellness



4. A benefits manager notices that several senior-level employees in her department are disengaged. The manager meets with the employees and discovers that they feel confined to the office and have actually become bored with their jobs. Which activity should best assist with this low-level trait engagement?

A) Allow the employees to leave early on Fridays.
B) Encourage the employees to take on more data entry tasks.
C) Have the employees create and present a new wellness series.
D) Relocate employees to another area in HR to increase engagement.



5. A manufacturing organization's office employees are arriving late to work on a consistent basis. A focus group is conducted, and it is discovered that the employees' morning commute has changed significantly due to highway construction. Which of the following should HR recommend the organization implement to support the temporary needs of employees?

A) Enforce the tardiness policy consistently.
B) Introduce a job rotation plan to broaden the scope of the job.
C) Establish a telecommuting policy.
D) Introduce a flextime policy with bandwidth hours.