1. An employee life cycle describes all of the activities associated with an employee's tenure in the organization. What is the impact of HR's understanding of the employee life cycle on the organization?

A) Planning for employee exit interviews
B) Initiating employee promotions and demotions
C) Supporting employee performance and engagement
D) Knowing when to start the onboarding and orientation processes



2. Performance Management How can HR  best engage employees in developing the performance standards for a new performance management system?

A) By rewarding equally regardless of the task performed
B) By providing praise and recognition rather than monetary rewards
C) By evaluating performance annually rather than on a continuous basis
D) By communicating performance expectations



3. How should an HR director advise a supervisor to engage a typically high-performing employee whose performance has declined the past two quarters?

A) Discuss with the employee his overall goals and objectives as they relate to the particular role the employee occupies.
B) Authorize the supervisor to implement a spot bonus if the employee attains the next quarter's performance target.
C) Explore transferring the employee to another department with a new manager to determine if job fit is an issue.
D) Implement a written warning to convey to the employee how serious his performance decline has become.



4. Which is a primary reason that organizations may not excel at performance management?

A) The concept of performance appraisal is interpreted in many ways.
B) There are multiple expectations of the process.
C) The process is not implemented consistently.
D) The organizational systems, strategies, and philosophies are not aligned.



5. A manager of a new restaurant is having difficulty with her chef's interaction with servers as well as the quality of food he is preparing. After consulting with her HR partner, they plan to develop a performance management system. What is most critical to the effectiveness of the performance management system?

A) Aligned individual contributions that drive organizational results
B) Equitable reward system that encourages desired behaviors
C) Timeliness of reviews that address poor performance immediately
D) Evaluation forms that clearly state management's expectations