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SHRM-SCP Competence Questions - Part 1

Jenny Clarke

Mon, 10 Feb 2025

1. According to the Hersey-Blanchard theory, what is generally the most suitable situational leadership approach for entry-level employees?

A) Participating
B) Telling
C) Selling
D) Delegating



2. Refer to the following scenario for the next 4 questions. An HR department of 18 has three managers directly reporting to the HR director. Of the three, one is new to the team, and the addition has created?ÿcertain challenges for the HR director in?ÿmaintaining a positive and productive workplace. The two tenured managers complain to the HR director that the newly hired manager does not delegate responsibilities, which hurts the HR team's productivity. The new manager wants more autonomy. He has been appointed the project leader for the new HRIS implementation and is responsible for allocating team member tasks and responsibilities. The team does not seem to be completing their tasks properly and within the expected time line, severely jeopardizing the delivery of the project. Many on the team have hinted that they are unsure of what they are supposed to be doing and how they contribute to the overall success of the project. How should the HR director handle the complaints from the managers about the new manager's delegation style?

A) A. Meet with the managers, expressing confidence in them and asking the tenured managers to assist the new manager in meeting expectations.
B) B. Tell the tenured managers that they need to work out their issues with the new manager on their own.
C) C. Listen carefully and respectfully to the tenured managers, and proceed with disciplinary action aimed at the new manager.
D) D. Ignore the feedback from the tenured managers, since they are probably resisting the change in the organization and personnel is not their concern.



3. The HR director determines that the HRIS project has insufficient resources and approves hiring additional staff. The two more-tenured managers want to give preference to a job candidate who has ties to the HR director and whose hiring would please the HR director. How should the new manager respond to pressure received from the other managers?

A) A. Tell the HR director about the pressure that his colleagues have been placing on him.
B) B. Make himself unavailable on the day the interview with this particular candidate is to take place.
C) C. Tell his colleagues that they all should evaluate the candidates based on their experience.
D) D. Since the HR manager is new, it would be better to agree to hire the candidate in order to avoid conflict.



4. If the new manager feels frustrated with the pace at which the HR director is assigning him new tasks and challenges, which approach should he take with the HR director?

A) A. Meet with the HR director to discuss the working relationship and affirm his confidence in his ability to do the job.
B) B. Decrease the time he has available to meet with the HR director, which will demonstrate his commitment to his job.
C) C. Ask for advice from his more-tenured colleagues, and implement the advice, demonstrating effective use of resources.
D) D. Inform the HR director of his dissatisfaction with the position and the intention to resign if things don't change.



5. How can the new manager assigned to the HRIS project support his confused team members?

A) A. Set up a briefing session to go back over the basics and clarify all of the tasks for the entire team.
B) B. Give the team a motivational talk to reassure them that he has a great deal of confidence in each of them.
C) C. Assume that the team members will let the HR manager know on their own if there are any issues.
D) D. Enlist the support of the HR director and ask her how to get the team back on track.



1. Right Answer: B
Explanation: You can write comment

2. Right Answer: A
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3. Right Answer: C
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4. Right Answer: A
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5. Right Answer: A
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