1. Refer to the following scenario for the next 3 questions. A new HR leader has been recently hired as the chief human resources officer (CHRO) for a global organization. The CEO has indicated a need for HR to demonstrate its strategic value to the organization and has provided the CHRO with full support to make any necessary changes, including adjustments to HR staffing and, if necessary, a complete restructuring of the department. The CEO has requested an HR strategic plan within a six-month period. To better understand HR in the organization and to identify gaps, the CHRO develops and administers a survey to measure the current effectiveness of the HR team as well as perceptions regarding HR's contribution to the success of the organization. The survey yields the following key themes for the CHRO to consider: Internal clients value the HR business partners and maintain strong relationships with them. The HR team does a good job overall, but clients wish HR understood their clients' businesses better. While clients trust their business partners, they sometimes doubt the information or advice provided by the HR team. Clients appreciate that the HR team will go outside the scope of their roles to take on tasks such as meeting and event planning when needed. After review of the survey results, what is the best action the CHRO should take to better understand the themes uncovered?
A) A. Review the survey results with the HR team and further validate responses, and begin a plan to address each area.
B) B. Focus on the developmental areas by administering a brief follow-up survey that is more specific to the issues uncovered.
C) C. Select a sample group of managers and employees to meet and review the results and to develop preliminary actions.
D) D. Send a summary of the themes uncovered to a sample group of managers and request further input to validate them.
2. Given the lack of trust in members of the HR team, which step should the CHRO take to best improve the perception of team members?
A) A. Coordinate information sessions for stakeholders to interact with HR team members and better understand their roles.
B) B. Task the HR team with creating profiles for each role in the department to highlight the skill set of each team member.
C) C. Task the HR business partners with facilitating interactions between stakeholders and other HR team members.
D) D. Request feedback from stakeholders each time a request for information is fulfilled by any member of the HR team.
3. Which steps should the CHRO take first to effectively communicate the changes in HR strategy and structure that are being considered to the organization?
A) A. Implement the changes, and then roll out the communication plan to the entire organization.
B) B. Partner with the communications director to create and implement a communication plan.
C) C. Develop a detailed communication plan, and first review it with the senior leadership team.
D) D. Outline the new plan and structure on the company intranet site, and request feedback.
4. An organization has to increase its hiring without increasing HR head count. How could machine learning help?
A) By analyzing historical data on successful hires
B) By providing more accurate and timely progress reports on recruitment goals
C) By reviewing applications to identify and contact promising candidates
D) By making and managing appointments for candidate interviews
5. Once key performance indicators (KPIs) have been determined and performance has been measured, what HRIS tool is best for presenting the information?
A) Dashboard indicators
B) Theory of constraints
C) Flowchart
D) Gantt chart
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