1. Managing Conflict A vice president of HR observes two HR members arguing heatedly about an activity they both need to work on. How should the vice president approach this situation?

A) ?Find out what personality issues are?ÿdriving this conflict.
B) Encourage conflict, because it can stimulate innovation.
C) Proactively determine how to set ground rules so that no conflicts occur in the first place.
D) Determine first if the conflict is based on tasks or?ÿvalues or communication styles.



2. An HR manager will not use the HR portal that all other managers have agreed to use. The HR director has asked the manager to use the portal, but the manager persists in taking her own path. The HR director resigns himself to the time and bother of entering the data into the system himself.?ÿWhat mode of conflict resolution is the HR director using?

A) Accommodate
B) Compromise
C) Force
D) Avoid



3. Which of the following conflict resolution modes can be seen as win/win conflict resolution?

A) Accommodate
B) Assert
C) Compromise
D) Collaborate



4. Refer to the following scenario for the next 4 questions. A company's division president arrives late for the annual staff holiday party. As the division president greets the 200 guests in attendance, the HR vice president (VP) notices some erratic behavior. The division president casually admits to the HR VP to drinking prior to the party. The division president then begins loudly complaining that the directions to the event facility provided by the new HR site manager were wrong, causing the late arrival time. The HR VP reads the directions and confirms their accuracy, but the division president continues making rude and disparaging remarks about the directions and the HR site manager. As the evening progresses, many employees begin expressing concerns to the HR VP about the division president's erratic behavior. How should the HR VP address the division president's behavior to demonstrate a high level of personal integrity?

A) A. Immediately call the company CEO to request quick removal of the president to prevent further risks to the company.
B) B. Discreetly mitigate the president's behavior during the event and schedule a debrief meeting first thing the next morning.
C) C. Request the other executives in attendance to intervene during the event by distracting the division president away from employees.
D) D. E-mail the CEO to schedule a follow-up coaching session with the division president the next day.



5. Which behavioral strategy should the HR VP implement to positively influence the division president to model ethical behavior?

A) A. Call the CEO to participate in an immediate coaching session over the phone with the division president.
B) B. Discreetly inform the president about his choices and the consequences of his behavior.
C) C. Stay close to the division president to mitigate any risks, including drinking more alcohol.
D) D. Openly intervene between the division president and others as needed to reduce any embarrassing moments.