1. A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?
A) Private, face-to-face conversation
B) E-mail reviewed by someone else for tone and legal liability
C) Phone call witnessed by another person in the manager's office
D) Brief and specific text message
2. Refer to the following scenario for the next 2 questions. A company has?ÿexperienced sudden and significant growth in revenue, and, as a result, its workforce has expanded almost threefold, from 100 to nearly 300. Company leaders, including the HR director, have?ÿbeen in their roles?ÿfor a long time. With the?ÿexpansion, the dynamics of the employee relationships within the company are beginning to change. The employees who have been with the company since it was smaller are quite proud of the tradition of a close-knit, cohesive group of colleagues. These individuals are generally older than many of the new hires. The newly hired colleagues are not as personally close to each other but are good and effective employees and coworkers. With the significant growth in business, the company's employee value proposition (EVP) has been transitioning. How can the HR director enhance the EVP, leveraging the relationships between the newly hired employees and those with longer service to the company?
A) A. Craft a comprehensive and effective hiring strategy promoting common factors of the EVP shared by all workers.
B) B. Reassess and revitalize the brand, focusing on newly hired employees, since their numbers will grow in the future.
C) C. Use long-serving employees in the hiring process, since they best understand what the organization is all about.
D) D. Centralize all hiring in HR to execute the brand consistently and ensure that the employment brand is reinforced.
3. Which is the best method for HR to use when marketing the company's EVP?
A) A. Use the company's website, with a link on the home page to employment information for candidates.
B) B. Leverage technology that appeals to and is used by multi-generation candidates to ensure maximum exposure.
C) C. Require all applicants to apply online through an Internet-based job board by PC or through mobile access.
D) D. Use a combination of technology-driven and traditional marketing methods to attract potential candidates.
4. Refer to the following scenario for the next 4?ÿquestions. An HR professional works as a human capital consultant for a management consultancy group?ÿand is discovering the challenges of consultancy. His contact in his engagement is the client's?ÿHR manager. The consultant has been given authority to set up private meetings with individuals he wants to talk to. The list includes the HR manager. The consultant has been trying to speak with this person for a week, but the manager seems to be avoiding him. The consultant has sent the manager an e-mail reminding him of the deadline for the consultant's report for the company president and board of directors. Now the consultant has only two days to complete the report. The consultant must also speak with the CEO, who?ÿhas expressed concerns to the head of the consultancy group about the consultant's experience and who does not provide much support or cooperation. The consultant?ÿhas also become aware of tension between the HR manager and the CEO. He anticipates intense disagreement over the report and is correct. These two clients expect him to pick a side, which places the consultant in an uncomfortable position. Before the report can be presented, the HR manager asks the consultant to change some of the information that the consultant discovered concerning the misalignment of HR strategy with organizational strategy. As motivation, the HR manager suggests continued work for the consultant and recommendations to his HR network if the consultant complies. Which is the best approach for the consultant regarding the HR manager who is not making himself available?
A) A. Send an e-mail to the manager, copying the CEO and the supervisor, explaining that a meeting is critical.
B) B. Call his supervisor and ask her for assistance in securing a meeting and the HR manager's cooperation.
C) C. Be persistent and continue to leave messages on voicemail asking the HR manager to meet.
D) D. Complete the report to the best of his abilities, highlighting and noting the missing information
5. How should the consultant respond when the HR manager and the CEO demand that he back one or the other?
A) A. Support the idea of the CEO, since she is more senior and has more influence on the consultant's success.
B) B. Support the idea of the HR manager, since he is the person who engaged the consultant's services.
C) C. Decline picking a side, but advise the HR manager that his position will implicitly be supported.
D) D. Remain neutral, identifying the advantages and disadvantages of each position, and encourage consensus.
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