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SHRM-SCP Competence Questions - Part 40

Jenny Clarke

Mon, 10 Feb 2025

1. Which strategy would be most effective in helping the staffing organization team understand the culture of the organization and thereby ensure that candidates are a good fit?

A) A. Partner with the staffing organization?ÿrecruiters to understand their process and experience working with the hiring managers in all departments.
B) B. It isn't critical for the staffing organization team to understand the culture of the organization; they should rely on the hiring managers for that.
C) C. Research the organization by reviewing the intranet and company website to learn about the values and strategic goals of the organization.
D) D. Consult with the HR director to review the information that was gathered during the staffing organization sales and implementation process.



2. Which could the HR director have done differently during the implementation to ensure that roles and responsibilities were clearly defined?

A) A. Once the decision is made to maintain a group of staffing organization recruiters, the standard operating procedures should reflect the change.
B) B. Explain to the corporate recruiters that the staffing organization team will be accountable for the requisition intake and recruiting process.
C) C. Nothing could have been done differently during implementation; these specific challenges were inevitable.
D) D. Further qualify the reason why the hiring managers wanted to retain the corporate recruiters and consider the impact on the project goals.



3. To conduct an investigation, an HR professional must be skilled in which competencies?

A) Interviewing skills, listening, and observing
B) Being inquisitive, hearing, good interpersonal skills
C) Intuition, strong written skills, verbal skills
D) Able to think on his or her feet, good writer and presenter



4. Statistical Principles A global business solutions technology company operates regional call centers. A quality survey was conducted in the call centers for the first time, using a headquarters-designed tool to observe and score caller performance. The business used an experienced vendor with trained observers. One region scored much lower. The low score will affect the performance bonus of the regional manager, and the manager is claiming that the process was not fair. How should the head of HR respond?

A) Explain the process to the manager and offer support to improve caller performance.
B) Repeat the survey in the region and in one other region chosen as a control group.
C) Hire a third-party expert to assess the validity of the tool used in the surveys.
D) Repeat the survey but with a different vendor in case the observers were biased.



5. A new head of HR would like to introduce a program to benefit employees who have added a new family member (newborns, adoptees or foster children, or older family members). It would allow greater flexibility in scheduling for the two years following the change in family status. HR staff include a question on the annual employee survey to estimate interest and use. They report back to the head of HR that survey responses do not indicate more than 2% interest in participation in the program. How should the head of HR respond?

A) Thank the staff, but implement the program based on its ethical merits.
B) Accept the data, but hire an outside firm to conduct focus groups.
C) Ask for more information about the survey participation rates.
D) Praise the staff for basing their recommendation on actual data.



1. Right Answer: C
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2. Right Answer: D
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3. Right Answer: A
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4. Right Answer: C
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5. Right Answer: C
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